Wilson Canales
Baltimore,MD
Summary
Accomplished general manager dedicated to boosting team performance and client satisfaction. Skilled in financial analysis and compliance oversight, driving continuous operational improvements. Designed training programs that enhanced staff capabilities and effectiveness.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
General Manager
AMPERSEA
Baltimore, MD
08.2024 - Current
- Oversaw daily operations to ensure team alignment with company objectives.
- Managed staff schedules and resource allocation to enhance workflow efficiency.
- Coordinated customer service initiatives to boost client satisfaction.
- Led team meetings to discuss goals, challenges, and operational improvements.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed training programs for new employees to enhance skill sets.
- Educated employees on job responsibilities and company policies to ensure compliance.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Lead Sales Associate
Jones Junction CDJR
Baltimore, MD
01.2021 - 08.2024
- Consistently achieved and surpassed the monthly target of 12 car sales through effective sales strategies.
- Collaborated with management to design and implement promotional strategies that increased vehicle sales.
- Led customer interactions and provided excellent service in a fast-paced environment.
- Utilized CRM systems to efficiently track customer interactions and streamline follow-up activities.
- Conducted over 60 calls and emails daily to engage with customers.
- Maintained showroom organization and designed engaging vehicle displays to enhance customer experience.
Lead Bartender
RA Sushi Bar and Restaurant
Baltimore, MD
12.2015 - 12.2020
- Prepared and mixed beverages based on customer preferences and menu offerings.
- Provided exceptional customer service, enhancing guest satisfaction during peak hours.
- Trained and mentored junior bartenders on cocktail techniques and customer service.
- Managed bar inventory, ensuring timely restocking of supplies and ingredients.
- Oversaw bar operations, maintaining a clean and organized work environment.
- Collaborated with kitchen staff to create drink pairings for menu items.
- Ensured compliance with health and safety regulations in bar operations.
Education
Associate of Arts - Business Administration
The Community College of Baltimore County
Dundalk, MD04-2018
High School Diploma -
Patapsco High School & Center For The Arts
Baltimore, MD05-2015
Skills
- Operational management
- Budget management
- Operational planning
- Compliance oversight
- Inventory management
- Staff training
- Customer service
- Team leadership
Languages
Spanish
Professional
Certification
- IT Essentials Certified, Cisco
- Operating Systems Basics, Cisco
Timeline
General Manager
AMPERSEA
08.2024 - Current
Lead Sales Associate
Jones Junction CDJR
01.2021 - 08.2024
Lead Bartender
RA Sushi Bar and Restaurant
12.2015 - 12.2020
Associate of Arts - Business Administration
The Community College of Baltimore County
High School Diploma -
Patapsco High School & Center For The Arts