Stephanie Ballard
Henderson,TN
Summary
Skilled Coach/2nd Shift Supervisor with 15 years of mental/monitored experience. Skilled at Documentation of client's actions, paperwork and reports for fully compliant operations. Prepare and optimize schedules to meet expected staff goal's. Enthusiastic Coach/2nd shift supervisor that contributes to team success through hard work. Recognized consistently for performance, Excellence on Yearly evaluations. Motivated to learn, grow and excel.
Overview
20
20
years of professional experience
Work History
Correctional Officer, Commissary, Inmate Records
CoreCivic/ Whitesville Correctional Facility
05.2024 - Current
- Enforced facility rules and regulations to maintain safety and security for inmates and staff.
- Conducted regular patrols to monitor inmate behavior and prevent incidents.
- Collaborated with law enforcement agencies during emergencies, enhancing incident response protocols.
- Assisted in training new officers on operational procedures and safety protocols.
- Developed strategies to de-escalate conflicts among inmates, fostering a safer environment.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
Coach/ 2nd Shift Supervisor
Youthtown Of Eden
Beech Bluff, TN
07.2015 - 05.2024
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties such as my client's.
- Maintained excellent attendance record, consistently arriving to work on time.
- Efficiently observed and documented client's routine and behavior.
- Efficiently sent out schedule to employees.
- Communicated properly with client's and staff.
Direct Care Staff
West Tn Children's Home
06.2005 - 07.2015
- Provided compassionate care to individuals with diverse needs, fostering a supportive environment.
- Assisted clients in daily living activities, promoting independence and personal growth.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Monitored client behavior and progress, documenting changes and reporting to supervisors.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with daily living activities, running errands, and household chores.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Kept clients engaged in social networks and communities for personal health and growth.
- Advocated for clients' rights and needs, enhancing their quality of life through effective communication.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Actively participated in staff meetings, sharing insights on patient experiences to inform team-wide decision-making processes.
- Trained new staff on best practices for direct care and client interaction techniques.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
High School Diploma -
Chester County High School
Henderson, TN05.1994
Skills
- Team management
- Customer service
- Counseling
- Team building
- Communications
- Supervision
- First Aid/CPR
Timeline
Correctional Officer, Commissary, Inmate Records
CoreCivic/ Whitesville Correctional Facility
05.2024 - Current
Coach/ 2nd Shift Supervisor
Youthtown Of Eden
07.2015 - 05.2024
Direct Care Staff
West Tn Children's Home
06.2005 - 07.2015
High School Diploma -
Chester County High School
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