Stephanie Ballenger
Finance
Greenville,SC
Summary
Dedicated professional with a strong focus on enhancing business performance through effective collaboration and process optimization. Proven ability to drive company objectives and support organizational goals. Resourceful and results-oriented, committed to achieving growth and increasing service value.
Overview
22
22
years of professional experience
Work History
Operations Analyst (Short-Term)
Johnson Controls
Greenville
06.2025 - 09.2025
- Conducted financial analysis to identify cost-saving opportunities and revenue enhancement initiatives.
- Performed root cause analysis to address underlying issues affecting operational performance.
- Provided data-driven recommendations for budgeting and forecasting processes.
- Collaborated with senior managers to clarify objectives and resolve operational problems.
Dual Role: Sr. AR Specialist/Corporate Event Planner
Jost Agriculture
Greenville
03.2023 - 01.2025
- Utilized collections software to monitor customer account status and aging data.
- Reviewed and reconciled accounts receivable ledgers, ensuring accurate invoicing and payment processing.
- Assisted in month-end closing, preparing journal entries and accruals for accounts receivable activities.
- Participated in cross-functional projects involving finance and accounting operations.
- Coordinated all aspects of corporate events, including budgeting, venue selection, and catering.
- Managed event execution with a strong focus on detail and effective communication.
- Oversaw entertainment, transportation, and accommodations for corporate events to enhance participant experience.
- Implemented strategic planning to ensure successful corporate event outcomes.
Accounts Receivable Analyst
Discover Fresh Foods
Greenville
08.2022 - 02.2023
- Conducted account reconciliations to ensure accuracy of financial records.
- Investigated discrepancies between customer invoices and received payments.
- Resolved customer inquiries related to billing issues, enhancing service quality.
Accounts Receivable Analyst
International Vitamin Corporation
Greenville
12.2021 - 08.2022
- Processed daily cash receipts and applied them against open invoices in the system.
- Generated weekly reports summarizing activity in the Accounts Receivable ledger.
- Negotiated payment arrangements with customers when needed to facilitate prompt payment of outstanding balances.
Accounts Receivable/Credit/Account Manager - B2B Business Development
Hubbell Lighting
Greenville
04.2019 - 04.2021
- Developed and executed strategies for collecting delinquent accounts receivables.
- Conducted research on past-due accounts to formulate effective resolution action plans.
- Assisted with preparation of financial statements to ensure accuracy and compliance.
- Managed monthly financial reports for accounts receivable, collections activities, and customer payments.
Dual Role: Collections Manager/Event Planner
Synnex Corp.
Greenville
07.2015 - 03.2019
- Analyzed customer accounts, credit reports, and financial statements for effective resolution strategies.
- Identified trends in collections process, recommending improvements through enhanced communication and training.
- Approved settlements and negotiated payment arrangements in accordance with corporate guidelines.
- Facilitated month-end close by preparing journal entries related to Accounts Receivable activities.
- Coordinated all aspects of events, including venue selection, catering, and promotional activities.
- Developed marketing materials such as flyers, posters, and brochures to effectively promote events.
Collections and Recovery Specialist II
TD Bank
Greenville
07.2012 - 07.2015
- Maintained accurate records of collection efforts, documenting contact attempts and payments.
- Provided customer service support for inquiries about account balances and payment options.
- Conducted skip-tracing to locate challenging accounts receivable information.
- Reviewed legal documents, including judgments and liens, to assess recoverability.
- Assisted customers in resolving disputes related to billing errors and incorrect charges.
Sr. Customer Support Specialist/Team Lead
Verizon Wireless
Greenville
12.2003 - 06.2010
- Resolved customer inquiries across various communication channels with efficiency.
- Handled escalated calls by attentively assessing individual customer needs and providing tailored solutions.
- Educated customers on billing procedures, payment processing, and support policies.
- Delivered technical support via phone, email, and live chat for product usage and troubleshooting.
- Trained new team members on customer support tools and processes for improved service delivery.
Education
Associate of Business Administration -
Greenville Technical College
Greenville04-2009
High School Diploma -
Mauldin High School
Mauldin, SC06-2001
Skills
- Accounts receivable expertise
- Time management
- ERP systems proficiency
- Event coordination
- Project leadership
- Invoice processing
- Credit and collections oversight
- Team collaboration
Timeline
Operations Analyst (Short-Term)
Johnson Controls
06.2025 - 09.2025
Dual Role: Sr. AR Specialist/Corporate Event Planner
Jost Agriculture
03.2023 - 01.2025
Accounts Receivable Analyst
Discover Fresh Foods
08.2022 - 02.2023
Accounts Receivable Analyst
International Vitamin Corporation
12.2021 - 08.2022
Accounts Receivable/Credit/Account Manager - B2B Business Development
Hubbell Lighting
04.2019 - 04.2021
Dual Role: Collections Manager/Event Planner
Synnex Corp.
07.2015 - 03.2019
Collections and Recovery Specialist II
TD Bank
07.2012 - 07.2015
Sr. Customer Support Specialist/Team Lead
Verizon Wireless
12.2003 - 06.2010
Associate of Business Administration -
Greenville Technical College
High School Diploma -
Mauldin High School