Stephanie Balltrip
Aurora,CO
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Senior Operations Specialist/Accounts Payable Clerk
Bankers' Bank of the West
Denver, CO
01.2007 - 02.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support to staff on a variety of system issues.
- Identified needs of customers promptly and efficiently.
- Prepared checks for payment of vendor invoices on a timely basis.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Provided support during internal and external audits as necessary.
- Worked closely with department personnel to produce accurate and timely bills.
- Developed processes and procedures related to accounts payable operations.
- Generated 1099 forms at year end for reporting purposes.
- Maintained accounts payable files and records in an organized manner.
Operations Specialist
Bankers' Bank of the West
Denver, CO
02.2004 - 03.2006
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Responded promptly to emails from both internal stakeholders and customers.
Wire Transfer Specialist
Bankers' Bank of the West
Denver , CO
09.1999 - 02.2004
- Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
- Assisted customers with inquiries regarding their incoming and outgoing wire transfers.
- Investigated issues related to failed or delayed payments due to incorrect routing information or other errors.
- Developed relationships with external banks in order to facilitate smoother transactions.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Researched and resolved discrepancies related to wire transfers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Fort Lupton High School
Fort Lupton, COSkills
- Analytical Skills
- Customer Relations
- Problem Solving
- Cross-Functional Team Leadership
- Leadership Abilities
- Problem Solving
Timeline
Senior Operations Specialist/Accounts Payable Clerk
Bankers' Bank of the West
01.2007 - 02.2023
Operations Specialist
Bankers' Bank of the West
02.2004 - 03.2006
Wire Transfer Specialist
Bankers' Bank of the West
09.1999 - 02.2004
High School Diploma -
Fort Lupton High School
Similar Profiles
Ana Sanz-CousinAna Sanz-Cousin
Assistant Vice President-Credit Review Analyst at Pacific Coast Bankers BankAssistant Vice President-Credit Review Analyst at Pacific Coast Bankers Bank
JAKKULA SHYAMRAJJAKKULA SHYAMRAJ
Sales Officer at Care Health Insurance Bankers Channel (UNION BANK OF INDIA)Sales Officer at Care Health Insurance Bankers Channel (UNION BANK OF INDIA)
Katye FryKatye Fry
Loan Administrator at The Bankers BankLoan Administrator at The Bankers Bank
Charity HaskinsCharity Haskins
Office Manager at Custom HPACESOffice Manager at Custom HPACES
Major GallaMajor Galla
City And County of Denver at LifeguardingCity And County of Denver at Lifeguarding