Stephanie Balltrip
Aurora,CO
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Senior Operations Specialist/Accounts Payable Clerk
Bankers' Bank of the West
Denver, CO
01.2007 - 02.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support to staff on a variety of system issues.
- Identified needs of customers promptly and efficiently.
- Prepared checks for payment of vendor invoices on a timely basis.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Provided support during internal and external audits as necessary.
- Worked closely with department personnel to produce accurate and timely bills.
- Developed processes and procedures related to accounts payable operations.
- Generated 1099 forms at year end for reporting purposes.
- Maintained accounts payable files and records in an organized manner.
Operations Specialist
Bankers' Bank of the West
Denver, CO
02.2004 - 03.2006
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Responded promptly to emails from both internal stakeholders and customers.
Wire Transfer Specialist
Bankers' Bank of the West
Denver , CO
09.1999 - 02.2004
- Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
- Assisted customers with inquiries regarding their incoming and outgoing wire transfers.
- Investigated issues related to failed or delayed payments due to incorrect routing information or other errors.
- Developed relationships with external banks in order to facilitate smoother transactions.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Researched and resolved discrepancies related to wire transfers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Fort Lupton High School
Fort Lupton, COSkills
- Analytical Skills
- Customer Relations
- Problem Solving
- Cross-Functional Team Leadership
- Leadership Abilities
- Problem Solving
Timeline
Senior Operations Specialist/Accounts Payable Clerk
Bankers' Bank of the West
01.2007 - 02.2023
Operations Specialist
Bankers' Bank of the West
02.2004 - 03.2006
Wire Transfer Specialist
Bankers' Bank of the West
09.1999 - 02.2004
High School Diploma -
Fort Lupton High School
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