Stephanie Batista
The Bronx,NY
Summary
Case Manager at NAICA with a strong background in behavioral health management, previously serving as an Assistant at Behavioral Medicine Associates for over six years. Demonstrates exceptional teamwork, communication, and problem-solving skills, effectively managing client cases and translating complex messages into actionable plans. Committed to enhancing client support through meticulous attention to detail and proactive collaboration.
Overview
9
9
years of professional experience
Work History
Case Manager
NAICA
New York City
09.2023 - Current
- Conduct thorough assessments to identify clients' needs, strengths, and goals
- Develop and implement individualized care plans tailored to each client's unique circumstances
- Provide ongoing support and case management services to clients, ensuring timely access to necessary resources and services
- Collaborate with healthcare providers, social workers, and other professionals to coordinate comprehensive care
- Advocate for clients' rights and needs, ensuring they receive appropriate services and support
- Maintain detailed and accurate records of client interactions, progress, and outcomes
- Monitor and evaluate the effectiveness of care plans, making adjustments as needed to achieve desired outcomes
- Facilitate access to community resources, such as housing, employment, medical care, and social support services
- Conduct regular follow-ups with clients to ensure their needs are being met and to provide additional assistance as required
- Educate clients and their families about available services and support systems
- Stay informed about relevant laws, regulations, and best practices in case management.
Administrative Assistant
DocGo HQ
New York City
10.2021 - 09.2023
- Manage and maintain executives' schedules, including scheduling meetings, appointments, and travel arrangements
- Prepare and edit correspondence, reports, and presentations with a high degree of accuracy and attention to detail
- Answer and direct phone calls, take messages, and handle inquiries in a professional and courteous manner
- Organize and maintain electronic and paper filing systems, ensuring documents are easily accessible and up-to-date
- Assist in the preparation of regularly scheduled reports and ensure timely submission
- Coordinate and facilitate meetings, including preparing agendas, taking minutes, and distributing follow-up materials
- Handle incoming and outgoing mail and packages, ensuring timely distribution and delivery
- Monitor and maintain office supplies inventory, placing orders as needed to ensure sufficient stock
- Provide support for special projects and events, including planning, coordination, and execution
- Liaise with clients, vendors, and staff to ensure effective communication and smooth operations.
Assistant
Behavioral Medicine Associates
Great Neck, NY
09.2015 - 10.2021
- Greeted guests with friendliness and professionalism
- Worked closely with the manager to provide effective assistance for various aspects of business operations
- Answered incoming calls, processed requests, and relayed messages to appropriate personnel
- Assisted the manager in all aspects of business operations
- Attended to office operations and handled required paperwork
- Translated documents between English and Spanish
- Translated for Spanish-speaking patients
- Managed over 50 calls per day.
Education
High School Diploma -
Dewitt Clinton High School
Skills
- Verbal Communication
- Customer Service
- Organizing
- Translation Accuracy
- Fast
- Computer Proficiency
- Communication
- Collaboration
- Written Communication
- Issue Resolution
- Categorizing
- Message Translation
- Efficient
- Leadership
- People Skills
- Problem-solving
- Teamwork
Languages
Spanish
Native/ Bilingual
Timeline
Case Manager
NAICA
09.2023 - Current
Administrative Assistant
DocGo HQ
10.2021 - 09.2023
Assistant
Behavioral Medicine Associates
09.2015 - 10.2021
High School Diploma -
Dewitt Clinton High School
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