Stephanie Becerra
Fort Worth,TX
Summary
Dynamic Ophthalmic Technician with a proven track record at Cornea Consultants of Texas, enhancing patient care through meticulous medication administration and ocular measurements. Adept in fostering patient relationships and streamlining processes, demonstrated exceptional teamwork and problem-solving abilities. Fluent in Spanish and English, significantly improving patient communication and satisfaction.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Ophthalmic Technician/Scribe
Cornea Consultants of Texas
08.2019 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Ophthalmic Technician
America's Best Contact and Eyeglasses
08.2017 - 07.2019
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Streamlined inventory management processes, reducing waste while maintaining necessary supplies for daily operations.
Waitress
Mi Cocina/ Taco Diner
06.2011 - 07.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Sales Associate
Metro PCSInc
05.2010 - 06.2011
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Super Plaza
11.2008 - 04.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
South Gate High School
Los Angeles, CA08-2006
Skills
- Proficiently fluent in Spanish and English
- Telephone triage
- Teamwork and collaboration
- Customer service
- Patient care
- Diagnostic testing
- Chart documentation
- Appointment management
- Appointment scheduling
- Problem-solving
- Multitasking Abilities
- Medical history documentation
- Supplies inventory
- Ocular measurements
- Ophthalmic instrument maintenance
- Corneal topography analysis
- Medication administration
Languages
English
Spanish
Native or Bilingual
Interests
- I Enjoy Video Gaming with my children
- I like working with my hands and fixing things
- I Enjoy Crafting and DIY Projects
- I enjoy every genre of music! Seriously, crazy playlist!
- I enjoy Reading, Mostly Manga (Anime comic books)
Timeline
Ophthalmic Technician/Scribe
Cornea Consultants of Texas
08.2019 - Current
Ophthalmic Technician
America's Best Contact and Eyeglasses
08.2017 - 07.2019
Waitress
Mi Cocina/ Taco Diner
06.2011 - 07.2017
Sales Associate
Metro PCSInc
05.2010 - 06.2011
Cashier
Super Plaza
11.2008 - 04.2010
High School Diploma -
South Gate High School
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