Stephanie Becerra
Houston,TX
Summary
Detail-oriented and results-driven professional with strong experience in customer service, data entry, and high volume call environment. With the ability work without supervision while maintaining productivity and accuracy in remote settings. Skilled in immunization, problem-solving, and time management, with a strong commitment to delivering exceptional client experience. Also navigating multiple systems, maintaining confidentiality, and meeting performance metics in fast paced virtual environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Harris County Toll Road Authority
Houston, TX
10.2021 - 01.2026
- Assisted in managing customer accounts and payment plans.
- Conducted outreach to clients regarding overdue payments and account status.
- Documented interactions and maintained accurate records in collection systems.
- Researched client information to support effective collections strategies.
- Collaborated with team members to improve communication processes with clients.
- Adapted quickly to new software tools for tracking collections activities.
- Maximized revenue recovery through thorough investigation of debtor accounts for any discrepancies or errors in billing records.
- Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
Insurance Verification Specialist
Smile Direct
Houston, TX
07.2019 - 03.2020
- Processed insurance verifications to ensure accuracy and compliance with company protocols.
- Collaborated with healthcare providers to obtain necessary documentation for claims processing.
- Maintained updated knowledge of insurance policies and procedures for efficient operations.
- Assisted in training new team members on verification processes and system navigation.
- Reviewed patient information for completeness, identifying discrepancies to minimize claim denials.
- Implemented improvements in verification workflows, enhancing overall efficiency and accuracy.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Customer Representative
Blue Cross and Blue Shield
Houston, TX
04.2019 - 07.2019
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Assisted in processing member applications and ensuring compliance with organizational guidelines.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Maintained accurate records of customer interactions using CRM software for future reference.
- Educated members on benefits, services, and claims processes through effective communication techniques.
- Streamlined workflow processes, resulting in reduced response times for customer inquiries.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Education
High School Diploma -
Madison High School
Houston, TXSkills
- Call center experience by managing 180 -200 inbound and outbound calls daily in a remote setting with no supervision
- Typing Speed: 45 WPM
- Microsoft Office (Word,Excel, Outlook)
- CRM & Database Management
- Zoom Meeting
- Google Workspace
- Data Entry & Accuracy
- Active Listening
- Live chat support
- Multitasking
- Confidential Information Handling
- Time Management
- Google Workspace
- CRM Software
- Zoom, Microsoft Teams
LANGUAGES
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Harris County Toll Road Authority
10.2021 - 01.2026
Insurance Verification Specialist
Smile Direct
07.2019 - 03.2020
Customer Representative
Blue Cross and Blue Shield
04.2019 - 07.2019
High School Diploma -
Madison High School