Quality Support Admin
Open To Work
Stephanie Begay
Instacart
Tempe,AZ
Work Preference
Job Search Status:
Open to workDesired Job Title
Customer Support SpecialistData Entry AdministratorQuality Support AssociateRetail WorkerDelivery DriverWork Type
Full TimePart TimeGig WorkSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation:
Tempe, AZOpen to relocation:
YesImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionCareer advancementSummary
Results-driven professional with strong problem-solving skills and a commitment to continuous learning. Contributes effectively to team success and drives positive outcomes in collaborative settings. Embraces challenges to advance organizational objectives while fostering teamwork and innovation.
10
Years of experience
Work History
Quality Support Admin
4 Years 3 Months- Managed quality assurance and production support data entry to maintain accuracy and support operational reliability.
- Developed and maintained quality tracking and reporting documents, producing updates across Microsoft Word, Excel, SharePoint, PowerPoint, and Outlook.
- Collaborated with engineers, inspectors, and quality teams to resolve discrepancies and support ongoing workflow processes.
- Served as liaison for internal departments, ensuring documentation and communications remained accurate and timely.
- Maintained confidentiality protocols and data integrity standards to protect sensitive company and customer information.
- Exhibited self-motivation to consistently achieve project goals and deadlines, with a strong sense of personal responsibility.
- Engaged effectively with colleagues to enhance teamwork and project outcomes. in fast-paced environments.
- Demonstrated skill in working both independently and as part of a team to achieve objectives. independently and collaboratively in a team environment.
- Showcased proven ability to swiftly grasp new concepts and adjust to various situations. to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Delivery Driver
11 Months- Picked up grocery orders and verified items against app instructions for accurate delivery.
- Chose best routes to ensure timely deliveries and improve customer satisfaction. to complete drop-offs promptly and maintain consistent customer satisfaction.
- Responded to customer inquiries via app messaging to confirm delivery preferences. through app messaging to confirm substitutions, access details, and delivery preferences.
- Loaded and secured groceries carefully to prevent damage during transport.
- Managed multiple delivery batches efficiently while maintaining order accuracy and schedule adherence.
- Resolved address, access, and substitution issues quickly to avoid delivery delays.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Managed simultaneous order intake, processing three orders concurrently.
- Monitored batch completion within an 8-hour timeframe, processing up to 3 orders per batch across 15 batches.
UPS Driver
2 Months- Operated package delivery vehicles safely along assigned routes, ensuring compliance with DOT and company safety standards.
- Completed pre-trip inspections and reported vehicle issues to maintain road readiness and compliance.
- Scanned packages with handheld devices to maintain accurate tracking and uphold chain of custody.
- Loaded and organized parcels to enhance route efficiency and minimize risk of damage during transit.
- Delivered shipments promptly while providing professional customer service and accurate proof of delivery.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Managed end-to-end package delivery of more than 50 packages within 2–4 hours, ensuring timely handoff.
ECOM Fulfillment
3 Months- Showed personal responsibility by consistently meeting deadlines and obligations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexibly hours across night, weekend, and holiday shift.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Selected merchandise according to customer preferences, quality standards, and order specifications.
- Reviewed inventory levels to identify substitutions and prevent out-of-stock delays.
- Reviewed packing requirements, selecting proper materials to protect products during transit.
- Picked orders, scanned products and packed boxes.
- Replenished sales floor inventory, maintaining product availability and shelf organization.
- Assisted customers with product location, item availability, and basic shopping needs.
- Greeted, serviced, and thanked all customers.
Assembler
4 Months- Ensured adherence to production schedules by operating complex machinery to meet output goals.
- Performed detailed inspections on finished products, assessing welds, materials, and labels.
- Employed Bluehill Universal Instron testing equipment to validate product strength and safety compliance.
- Contributed to team-driven initiatives that enhanced operational efficiency.
- Identified defects and coordinated with production staff to implement immediate corrective actions.
- Trained new hires on safe machine operations and defect recognition to ensure compliance and quality.
- Provided training for new hires on safe machine operations and defect recognition practices.
- Inspected finished products for defects, alignment issues, and quality compliance.
- Maintained clean, organized workstation while following safety and equipment procedures.
- Trained new associates on assembly methods, quality standards, and safe material handling.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
Cashier
5 Months- Managed point-of-sale transactions accurately, covering cash, credit, refunds, and exchanges.
- Delivered professional customer service while maintaining cleanliness and organization of workspace.
- Prepared daily operations by restocking supplies and managing beverage stations.
- Supported team during peak hours to enhance overall productivity.
- Operated POS system to process cash, credit, and mobile payments accurately.
- Balanced cash drawer and resolved discrepancies according to register procedures.
- Assisted customers with menu selections, pricing questions, and order adjustments.
- Maintained clean, organized cashier station and followed sanitation standards.
- Trained new cashiers on POS functions, payment handling, and service expectations.
- Coordinated with food service staff to support smooth transaction flow during peak periods.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
Assembler
8 Months- Assembled products according to detailed specifications, adhering strictly to safety regulations.
- Executed standard operating procedures, improving product consistency and reducing assembly errors.
- Performed regular quality inspections, reporting discrepancies to team leads for ongoing improvement.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Ensured a clean, safe work environment while consistently meeting production and quality objectives.
- Adjusted assembly methods for different projects, facilitating smooth transitions and workflow.
- Trained new employees on assembly techniques, facilitating quicker acclimation and enhancing team output.
- Prioritized tasks across multiple projects to ensure timely order fulfillment.
- Followed production schedules to support consistent workflow and timely order completion.
- Coordinated with team members to resolve production issues and prevent work delays.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Tested finished products to perform quality assurance and identify discrepancies.
- Improved product quality with meticulous attention to detail during assembly.
- Maintained clean and safe work environment, adhering to health and safety protocols.
Concession Attendant
2 Years- Achieved high guest satisfaction and repeat visits by providing top-tier service in busy concession area.
- Processed cash and credit transactions accurately, ensuring balanced cash drawer.
- Addressed customer concerns or complaints professionally, resolving issues promptly to maintain positive relationships.
- Promptly resolved customer issues with a courteous and professional approach.
- Supported team efforts during large-scale events by seamlessly transitioning between multiple roles and responsibilities.
- Resolved customer concerns and complaints promptly and professionally, fostering positive relationships.
- Served food and beverages to casino guests with prompt, courteous service.
- Processed cash, card, and comp transactions through POS while balancing register accuracy.
- Restocked concession items, supplies, and beverage stations to maintain steady service flow.
- Verified guest identification for alcohol service and followed responsible beverage procedures.
Education
Associate of Applied Science - Accounting
- Certificate in General Business
- Certificate in Accounting
- 3.5 GPA
Skills
Quality assurance
Data Analysis
Quality Control
Manufacturing management
Logistics Coordination
Microsoft Office proficiency
Document Management
Cross-Functional Collaboration
Time management
Task prioritization
Task juggling
Dynamic adaptability
Timeline
Delivery Driver
Instacart
11.2025 - Current
UPS Driver
UPS
11.2025 - 01.2026
ECOM Fulfillment
Scheels
10.2024 - 01.2025
Quality Support Admin
Modern Industries
07.2022 - Current
Assembler
Manpower Temporary Services
02.2022 - 06.2022
Cashier
Compass Group USA
09.2021 - 02.2022
Assembler
Honeywell
11.2020 - 07.2021
Concession Attendant
Casino Arizona
03.2017 - 03.2019
Maricopa Community Colleges, Mesa Community College
Associate of Applied Science from Accounting