Stephanie Belmontes- Maya
Riverside,CA
Summary
Highly motivated individual committed to delivering efficient IT solutions and support. Skilled in optimizing system performance and resolving technical issues. Known for collaborative teamwork and adaptability in fast-paced environments while maintaining focus on results.
Overview
6
6
years of professional experience
Work History
Police Officer Trainee
Riverside Police Department
12.2025 - Current
- Assisted the police records department with community reports.
- Maintained detailed records of incidents to support successful prosecution of cases.
- Participated in training to stay current with law enforcement best practices and tactics.
Information Technology Associate
California Department of Corrections & Rehabilitation
02.2022 - 12.2025
- Troubleshot network problems, identified root causes, and implemented solutions.
- Responded to and resolved troubleshooting inquiries for hardware and software problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Participated in meetings with senior leadership team members to discuss strategy around technology initiatives.
- Developed and maintained IT systems for operational efficiency within correctional facilities.
- Provided technical support and troubleshooting for hardware and software issues across multiple departments.
- Trained staff on new software applications, enhancing user proficiency and reducing error rates.
- Collaborated with cross-functional teams to streamline processes and improve system integration practices.
- Established documentation standards for IT procedures, enhancing knowledge sharing and compliance adherence.
- Facilitated migration to cloud-based services, reducing operational costs and increasing scalability.
- Troubleshot technical issues, providing timely solutions and minimizing downtime for staff members.
- Enhanced system performance by conducting regular software updates and hardware maintenance.
- Developed training materials and procedures and trained users in proper use of hardware and software.
- Set up equipment for employee use by properly installing cables, operating systems and appropriate software.
- Set up new computers and related equipment and configured new computers for network and internet access.
- Configured copiers and printers for network connections to allow wireless and network printing.
- Maintained inventory for computers, other technology equipment and software.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Office Technician
California Department of Corrections & Rehabilitation
02.2020 - 02.2022
- Provided administrative support to management and other staff by preparing documents, maintaining records, and filing systems.
- Organized office operations, including scheduling meetings and appointments, ordering supplies, sorting, and distributing incoming mail, responding to inquiries and requests for information.
- Answered telephones, directed calls, and took messages.
- Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
- Maintained accurate inventory of office supplies; ordered new materials when necessary.
- Assisted with special projects as needed or requested by management or staff members.
- Prepared purchase orders for office equipment; tracked orders until received by vendor.
- Created labels for files using computer software programs such as Microsoft Word or Excel.
- Coordinated conference room reservations both internally within the organization as well as externally with outside clients.
Education
Bachelor of Science - Information Technology - Cyber Security
California State University of San Bernardino
San Bernardino, CA01.2019
Skills
- Application Support
- Mobile Device Troubleshooting
- User Training
- Service Schedule Coordination
- Hardware Configuration
- Project Coordination
- Computer Maintenance
- Technical Troubleshooting
- Technical Documentation
- Device Installation
- Help /Service Desk Support
- Organizational Skills
- Microsoft 365 support
- Remote Technical Support
- Teamwork and collaboration
- Remote technical support
LANGUAGES
SPANISH: Native- Bilingual
Timeline
Police Officer Trainee
Riverside Police Department
12.2025 - Current
Information Technology Associate
California Department of Corrections & Rehabilitation
02.2022 - 12.2025
Office Technician
California Department of Corrections & Rehabilitation
02.2020 - 02.2022
Bachelor of Science - Information Technology - Cyber Security
California State University of San Bernardino