Stephanie Beougher
Summary
Highly skilled and dedicated Customer Care Representative with 8+ years of experience in providing exceptional customer care and coworker support. Proven track record of handling a high volume of customer inquiries and resolving issues efficiently and effectively. Excellent communication and problem-solving skills combined with a strong focus on customer satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Care Representitive
HaysMed
05.2016 - Current
- Ensured comprehensive patient documentation for admission, transfer, and discharge processes.
- Provide support to nursing staff in delivering patient care as required.
- Provide quality customer care regarding family needs, concerns, and questions.
- Facilitate effective communication between frontline nursing staff, patients, and their families.
- Exhibit flexibility by offering direct support to other departments as required.
Communications Center Representative
HaysMed
01.2014 - 05.2016
- Effectively managed high volume of inbound calls from customers, providing prompt and courteous assistance.
- Activated Code Blue and Rapid Response alerts via the intercom system.
- Facilitated scheduling entries and coordinated operational functions within the hospital.
- Aided administration in managing a variety of projects presented to our team.
Shift Manager
McDonalds
06.2007 - 01.2014
- Supervised a team of 10 employees to ensure smooth operations and exceptional customer service during assigned shifts.
- Conducted cash reconciliation at shift closures and facilitated bank deposits.
- Collaborated with other shift managers and upper management to streamline processes and achieve company objectives.
- Managed employee conflicts and addressed customer complaints.
Education
Masters of Science - Clinical Psychology
Fort Hays State University
Hays, KSHigh School Diploma -
Hays High School
Hays, KS05-2024
Bachelors of Science - Psychology
Fort Hays State University
Hays, KS05-2018
Skills
- Excellent communication skills
- Patience and empathy
- Problem-solving abilities
- Team collaboration
- Attention to detail
Timeline
Customer Care Representitive
HaysMed
05.2016 - Current
Communications Center Representative
HaysMed
01.2014 - 05.2016
Shift Manager
McDonalds
06.2007 - 01.2014
Masters of Science - Clinical Psychology
Fort Hays State University
High School Diploma -
Hays High School
Bachelors of Science - Psychology
Fort Hays State University
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