Stephanie Bergeron
Scottsburg
Summary
Experienced Systems Administrator with a strong track record in optimizing IT infrastructure and strengthening security protocols. Leveraging over 20 years of customer service management expertise, proficient in effectively managing Azure AD, SharePoint, and ServiceNow to promote seamless cross-departmental collaboration and ensure robust data protection. Recognized for innovative problem-solving skills and meticulous attention to detail, consistently enhancing user access and system efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Systems Administrator
The Shield Companies
06.2024 - Current
- Managed Azure AD accounts, improving security and streamlining user access control processes
- Configured and optimized network switches and firewalls for enhanced system performance
- Administered SharePoint for seamless collaboration and efficient data management
- Streamlined troubleshooting for servers and end-user support, significantly increasing operational efficiency
- Optimized SolarWinds ticketing system, improving report generation and overall IT service delivery
- Collaborated with cross-functional teams to ensure the seamless integration of IT solutions
- Enhanced security measures, optimizing Azure AD and SharePoint administration for better data protection
Help Desk Support Technician (Tier 2)
Certilytics
05.2021 - 06.2024
- Resolved server and user issues, ensuring minimal downtime and increased system reliability
- Conducted regular security audits, identifying areas for improvement in data protection measures
- Managed user accounts in Active Directory and AWS, optimizing access controls and resource management
- Utilized ServiceNow for ticket management, improving efficiency and service delivery
- Administered M365 and Azure AD, managing user profiles, email accounts, and Teams setups for enhanced collaboration
- Led projects to improve IT operations, focusing on more efficient workflows and resource allocation
Technical Assistance Assocaite II(Lead)
Flexential
12.2017 - 05.2021
- Resolved server issues and configured network ports, enhancing system reliability and uptime
- Managed network cabling projects, optimizing data center operations and reducing downtime
- Conducted contract audits and improved compliance with industry standards
- Utilized ServiceNow to streamline ticket management, ensuring timely resolution of IT support requests
- Collaborated with customers to implement solutions that addressed server and system issues
- Introduced innovative IT solutions to improve workflow and productivity
Office Coordinator
Frazier Rehab Institute
05.2013 - 11.2017
- Streamlined patient scheduling, enhancing efficiency and reducing appointment delays
- Managed insurance filings and improved claim approval rates
- Served as a liaison between patients and insurance providers to ensure therapy approvals
- Generated billing reports, improving financial processes and operational efficiency
- Implemented efficient pre-authorization procedures, reducing delays in patient care
Certified Nursing Assistant (CNA)
Scott Memorial Hospital
07.2010 - 04.2013
- Provided compassionate care on the med/surg floor, contributing to improved patient recovery
- Accurately entered patient data into the charting system to ensure reliable medical records
- Collaborated with healthcare teams to improve patient outcomes and streamline care processes
- Proactively identified changes in patient conditions, facilitating timely interventions
Administrative Assistant
Continental Express Airlines
01.2009 - 12.2010
- Managed daily sales reports and payroll, enhancing operational accuracy and efficiency
- Provided customer service at the ticket counter, improving customer satisfaction
- Reconciled bank deposits and invoices to ensure financial accuracy
- Supported general management with administrative operations, optimizing day-to-day efficiency
Manager of Materials
Vision Airlines
01.2007 - 01.2010
- Managed parts inventory, ensuring accuracy and timeliness in stock updates
- Trained new staff on inventory management procedures, enhancing team efficiency
- Conducted audits in compliance with FAA standards, ensuring safety and regulatory adherence
- Streamlined inventory tracking systems, reducing discrepancies and improving operational efficiency
Lead Material Specialist
Express Jet Airlines
01.2004 - 12.2007
- Led night shift operations, ensuring smooth workflow and inventory control
- Trained staff on new computer systems, improving team capabilities and performance
- Managed parts inventory and reporting systems, ensuring accurate data and timely processing
Education
Associate of Science - Cybersecurity/Information Technology
Ivy Tech Community College
Sellersburg, IN05.2019
Diploma - General Studies
Henryville High School
Henryville, IN12.2002
Skills
- Windows
- Azure
- Citrix
- VMware
- TCP/IP
- DNS
- DHCP
- VPN
- Active Directory
- SharePoint
- M365
- AWS
- Azure AD
- Firewalls
- VoIP
- TCP
- PowerShell
- SQL
- ServiceNow
- SolarWinds
- XML
- ICD-10
Certification
- Certified Nursing Assistant (CNA)
- [Include any other relevant certifications or licenses]
Timeline
Systems Administrator
The Shield Companies
06.2024 - Current
Help Desk Support Technician (Tier 2)
Certilytics
05.2021 - 06.2024
Technical Assistance Assocaite II(Lead)
Flexential
12.2017 - 05.2021
Office Coordinator
Frazier Rehab Institute
05.2013 - 11.2017
Certified Nursing Assistant (CNA)
Scott Memorial Hospital
07.2010 - 04.2013
Administrative Assistant
Continental Express Airlines
01.2009 - 12.2010
Manager of Materials
Vision Airlines
01.2007 - 01.2010
Lead Material Specialist
Express Jet Airlines
01.2004 - 12.2007
Diploma - General Studies
Henryville High School
Associate of Science - Cybersecurity/Information Technology
Ivy Tech Community College
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