Miles Goudreault
Phoenix,AZ
Summary
Dedicated IT Professional with 15 years’ experience of handling miscellaneous IT tasks around a call center. Providing support ranging from hardware and software configuration to network administration. Have the ability to self-manage and self-motivate under little or no supervision, experience cross training co-workers in various internal positions.
Overview
18
18
years of professional experience
Work History
Systems Administrator
MDS Communications
2005.03 - Current
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Install and remove servers, network and infrastructure equipment
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
- Updated and replaced outdated drivers and software for computers and office machines.
- Ensure network, system and data availability and integrity through preventative maintenance and upgrades
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Evaluated software products to determine compatibility with existing systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Attended meetings to deliver status reports to key stakeholders.
- Monitored networks and network devices to resolve technical problems quickly.
- Set up and maintained user accounts and client access.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Handled inventory control measures to replenish and maintain IT equipment.
Education
Some College (No Degree) - General Studies
Mesa Community College
Mesa, AZHigh School Diploma -
Dobson High School
Mesa, Arizona2005
Skills
- Azure
- System Administration
- Microsoft SharePoint
- VMWare
- CISCO
- Windows
- Fortinet
- Office 365
- JIRA
- Network Management
- TCP/IP
- Technical Instruction
Timeline
Systems Administrator
MDS Communications
2005.03 - Current
Some College (No Degree) - General Studies
Mesa Community College
High School Diploma -
Dobson High School
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