Alexander Andro Jae Diaz

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Streamlined IT operations for increased productivity by automating routine tasks through PowerShell scripting.
• Developed exhaustive data reports and analysis to upper-management.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Managed Active Directory domain services, ensuring efficient user account administration and group policy enforcement.
• Devised scripts and automation tools to improve system efficiency.
• Skilled at working independently and collaboratively in a team environment.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Diagnosed and resolved hardware and software issues.
• Configured and tested Windows Server operating systems with roles features.
• Provided exceptional end-user support, identifying root causes of problems and implementing effective solutions in a timely manner.
• Create and Manage accounts in Active Directory; adding, modifying, and coordinating migration of user accounts
• Experience with Microsoft Azure Administration, Virtual Machine storage account and resource groups
• Expert knowledge of IP Networking (DNS, DHCP, VLAN, VPN)
• Troubleshoot, Identify and Solve network and server problems
• Participate On-Premises migration to Azure AD through Azure AD Connect(Microsoft Entra ID)

• Monitor the migration process
• Created PowerShell scripts to automate repetitive tasks of the team
• Migrated Objects(Users,Computers,Groups) from multiple countries’ domains to one centralized domain using Dell Migration Manager which was automated via PowerShell scripting/coding.
• Supported post-migration issues
• Created PowerShell scripts for double checking and ensuring outcome of migration is satisfactory base on the Design, Build, and Test approach of Migration
• Help On shore team for Design, Build, Test source and target environment for Migration
• Supports and Provide test scripts and making of PowerShell scripts for Scheduling System
• Supports and Maintains Front End UI app for Scheduling System
• In charge of scheduling mailboxes to be migrated, also automated PowerShell scripts that made the release planning more efficient.
• Support, Monitor, and Troubleshoots Mailbox Migration from On-Premise to Cloud using PowerShell and EAC(Exchange Admin Center)

• Experience with M365 (Office365, including teams, Sharepoint Online, OneDrive and Exchange Online)

• Contributed to open-source projects, sharing knowledge with the broader community while gaining valuable insights from other experienced professionals.
• Inspected equipment, assessed functionality, and optimized controls.
• Shift lead of Accelerate Custom Reporting and Automation(SQL and Powershell). Also tasked to oversee scheduling of Mailbox Migrations.
• Managed Accelerate tasks in sending email communications to site owners
• Created Dashboard reports showing migration statistics with SQL database as source
• Maintains and Improved migration reporting via POWER BI

• Analyzed network traffic and performance metrics to optimize system performance.
• Maximized system availability through development and testing of contingency plans.
• Perform automation tasks in Powershell, Azure CLI, and JSON form ARM Templates
• Deployment of Virtual Machines on Virtual Networks using Azure Portal or Powershell
• Working Experience with Git and Github Repositories
• Experience with Cloud computing and Virtualization
• Monitoring the Health Status of the VM’s in Azure.
• Attaching new disk to VM’s. Resizing the VM.
• Experience with Azure Terraform
• Understanding on Azure Storage Explorer.
• Worked on Azure Active directory, Adding Users and group under Multifactor Authentications. Password Reset.
• Administration of various Azure Services by using Azure Power Shell
• Configuring Microsoft Azure virtual machines, storage accounts, resource groups.
• Migrating resources between different Subscription
• Good understanding on scheduling database backup from Maintenance plan, Job activity and restoring database to SQL.
• Understanding on Azure Backup and Recovery, Azure Storage, Azure Storage Explorer
• Understanding on Load Balancer, Network Security Groups, Application Gateway, availability set.
• Knowledge on Azure and AWS Networking (V-net and VPN Peering, V-net to V-net Connection, P2S, S2S)
• Understanding on Azure Site Recovery.
• Experience with Azure Terraform