Michael Sheilds
Westville,NJ
Summary
Knowledgeable IT professional with proven track record excelling as a Systems Administrator. Able to adeptly resolve escalated technical issues and integrating EMR/EHR systems, showcasing proficiency in cloud computing and strength in abilities to effectively de-escalate user concerns. The strategies used ensure data integrity and operational readiness, highlighting proficient technical support skills and user-focused approach.
Overview
11
11
years of professional experience
Work History
Systems Administrator
Expert IT Operations
04.2016 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Ensured data integrity by implementing comprehensive backup strategies and disaster recovery plans.
- Integrate clinical devices with Electronic Medical Records (EMRs) and Electronic Health Records (EHRs) systems.
- Provide end-user support and escalate issues to vendors as necessary.
Daytime Manager
Giant Fitness
02.2014 - 04.2016
- Conducted thorough hiring processes including interviews, reference checks, and onboarding to ensure a skilled and professional workforce.
- Created staff schedules that maximized coverage during peak hours, enhancing customer service levels without overburdening employees.
- Collaborated with senior management on long-term strategic planning initiatives designed to enhance organizational success.
- Trained and mentored new hires to facilitate their smooth integration into the team, fostering a cohesive workforce committed to excellence.
Education
Associate of Science - Computer Information Systems
Gloucester County College
Sewell, NJ12-2015
Skills
- Technical support with specialization in healthcare
- Hardware troubleshooting
- System monitoring
- Proficient in de-escalating frustrated end users and resolving their issues effectively
- Backup solutions and storage (VEEAM, iDrive, ShadowProtect, MSP360, AWS, Wasabi)
- EHR/EMR (Epic, ADSC, Nextech, ADP, Amkai)
- Remote support software (TeamViewer, Screen Connect, Quick Assist)
- Helpdesk ticketing software (Connectwise, Zendesk, Jira)
- Windows server and administration (active directory, network roles, print management)
- Virtual server management (Hyper V, VMware)
- Network security and firewall management
- Quick learner and flexible
Timeline
Systems Administrator
Expert IT Operations
04.2016 - Current
Daytime Manager
Giant Fitness
02.2014 - 04.2016
Associate of Science - Computer Information Systems
Gloucester County College
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