Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Black

Oak Ridge ,TN

Summary

I am a versatile professional with a diverse skill set and experience in multiple fields. I have honed my customer service skills through my experience as a hostess, ensuring a welcoming and efficient environment for guests. My background in special needs childcare has equipped me with patience, empathy, and the ability to adapt to various challenges while providing quality care. Additionally, my experience in campus security has given me a strong sense of responsibility, attention to detail, and the ability to handle high-pressure situations. Finally, my social media marketing experience has allowed me to develop creative and strategic thinking, with a focus on engaging audiences and growing online presence.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Dean's Restaurant and Bakery
03.2021 - 08.2023
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Social Media Marketer

Prior Attire
10.2023 - 05.2024
  • Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
  • Increased user base by promoting brand awareness and launching key marketing efforts.
  • Trafficked advertisements to target audience using specific algorithms for focused exposure.
  • Strategized and developed video content for client's website and social media publications.

Campus Security Assistant

Lee University
08.2022 - Current
  • Watched for and reported irregularities and contacted emergency responders when needed.
  • Patrolled interior and exterior grounds and thoroughly screened visitors on premises for optimal security protections.
  • Supervised other campus security personnel and provided procedural and situational guidance.
  • Notified police, fire department and emergency services of on-campus incidents.
  • Assisting students by providing student ID's and parking passes.
  • Be of service to any other tasks my supervisor and director might request of me.

Shift Manager/Key Holder

Milborne Bakery
04.2023 - 08.2023
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.

Classroom Instructor

Ludic Spectrum Center
02.2024 - 08.2024
  • Established clear objectives for lessons, units, projects and communicated objectives to students.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Maintained confidential records and information in compliance with federal and state regulations.
  • Evaluated progress of individual students to adjust teaching strategies to meet needs.

Education

Bachelor of Human Development - Special Education

Lee University
Cleveland, TN
12.2025

High School Diploma -

Oak Ridge High School
Oak Ridge, TN
05.2021

Skills

  • Emergency management procedures
  • Conflict Resolution
  • Guest Relations Management
  • Item promotion
  • Customer Service
  • Impression management
  • Social Perceptiveness
  • Guest Relations

Timeline

Classroom Instructor

Ludic Spectrum Center
02.2024 - 08.2024

Social Media Marketer

Prior Attire
10.2023 - 05.2024

Shift Manager/Key Holder

Milborne Bakery
04.2023 - 08.2023

Campus Security Assistant

Lee University
08.2022 - Current

Restaurant Hostess

Dean's Restaurant and Bakery
03.2021 - 08.2023

Bachelor of Human Development - Special Education

Lee University

High School Diploma -

Oak Ridge High School
Stephanie Black