Stephanie Bolton
SAINT PAUL ,MN
Summary
Dynamic Repair Manager skilled in training, process improvement, and inventory management. Proven ability to enhance workflow efficiency and customer satisfaction through effective team leadership and strategic solutions.
Overview
17
17
years of professional experience
Work History
Repair Manager
651-carpets
Ham Lake, MN
06.2022 - Current
- Trained and mentored team members on repair techniques and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Managed inventory control for repair parts, optimizing stock levels to meet demand.
- Conducted regular assessments of repair methods, identifying areas for performance enhancement.
- Led team of customer service representatives to enhance service quality and efficiency.
- Developed training materials to facilitate onboarding and skill enhancement for new staff.
- Resolved complex customer inquiries, ensuring high satisfaction and retention rates.
- Conducted regular performance reviews, providing coaching and support to team members.
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
- Managed inventory accuracy through regular audits and cycle counts.
- Implemented inventory management software for real-time tracking and reporting.
- Trained staff on best practices for inventory control and warehouse organization.
Claims Manager
Wayzata Periodontics and Implants
Wayzata, MN
03.2015 - 06.2022
- Oversaw claims processing and resolution, ensuring compliance with industry regulations.
- Developed training materials to enhance team knowledge on claims management procedures.
- Analyzed claim trends to identify areas for process improvement and operational efficiency.
- Collaborated with legal teams to address complex claims and mitigate potential risks.
- Collaborated with developers to identify, document, and resolve defects during the testing phase.
- Developed test cases based on functional requirements, ensuring alignment with user expectations.
- Mentored junior testers on best practices in software testing methodologies and tools.
- Coordinated scheduling for multiple departments, improving workflow efficiency and resource allocation.
- Developed and maintained scheduling systems to enhance communication among team members.
- Hippa complaint
Front Office Manager
Align Chiropractic & Rehabilitation
Saint Paul, MN
01.2009 - 03.2015
- Streamlined front desk operations to enhance patient experience and reduce wait times.
- Trained and mentored staff on customer service excellence and office procedures.
- Coordinated patient scheduling and ensured smooth workflow across departments.
- Implemented electronic health record system for improved data management and accessibility.
- Processed claims efficiently, ensuring accuracy and compliance with company policies.
- Implemented quality control measures that enhanced overall accuracy of processed claims across the department.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
Education
High School Diploma -
Tartan High School
Oakdale, MNSkills
- Flooring repair
- Repair work evaluation
- Repair scheduling
- Repair damages
Timeline
Repair Manager
651-carpets
06.2022 - Current
Claims Manager
Wayzata Periodontics and Implants
03.2015 - 06.2022
Front Office Manager
Align Chiropractic & Rehabilitation
01.2009 - 03.2015
High School Diploma -
Tartan High School