STEPHANIE BOURDEAU
Concord,NH
Summary
A results-driven professional well-versed in team dynamics and operational support. Consistently contributes to process improvements and collaborative efforts, ensuring smooth workflow and high productivity. Known for strong organizational abilities and adaptability in meeting changing team needs.
Overview
13
13
years of professional experience
Work History
Sales Associate- Coats & Swim
Bloomingdale's
01.2025 - 04.2026
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
Seasonal Retail Customer Service Associate
Bloomingdale's
11.2024 - 01.2025
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Senior BPO Associate
NTT DATA Services
05.2023 - 02.2024
- Individuals here have a well-rounded knowledge of the policies for their work area.
- Perform discretion and independent judgement for non-routine matters.
- However, the primary focus of work activity is routine.
- Provides a higher level of support on programs, projects reporting, filing (electronic and hard copy), confidential materials handling, and issue resolution through experience performing the role.
Receptionist
Weston Associates, Inc @ Atrium Staffing Agency
08.2020 - 04.2022
- Multi-line phone proficiency.
- Knowledge of office etiquette and operations.
- Accurate data entry skills.
- Professionalism and the ability to maintain confidentiality.
- Ability to work well with others and be an effective team member.
Receptionist/Security Desk
Briarwood Rehabilitation & Healthcare Center
03.2018 - 08.2020
- Greeting guests; family members of the residents & friends.
- Answering phone calls.
- Providing security for front desk.
Sale Associate
ZARA
01.2018 - 03.2018
- Friendly greetings to all customers.
- Maintain kids dept.by stocking and merchandising items.
- Provide customers with experience of their unique purchase.
Clinical Medical Assistant Externship
Brigham and Women's Faulkner Hospital
04.2017 - 05.2017
- Maintain patients flow by escorting patients from the waiting area to the examination room.
- Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures.
- Takes vital signs, height and weight and ensures documentation in Epic.
- Perform EKG.
Cashier
Home Depot
08.2016 - 02.2017
- Provide quick and accurate checkout service to customers at our registers.
- Maintain the Self-Checkout area.
- Promote specific lines under the guidance of management.
Merchandise Associate
Marshall
11.2014 - 09.2015
- Trained new cashiers.
- Give every customer immediate and undivided attention.
- Process return merchandise in the Front End/Customer Service Desk Dept.
- Maintaining clean and orderly checkout areas.
Office Clerk
Veolia Transportation
05.2014 - 09.2014
- Answering phone calls.
- Coordinated and assembled daily route assignments for Veolia Drivers.
- Provided clerical support as needed; organized large back log, file paperwork.
Patient Access Representative, Managed Care
Boston Medical Center: PerkinElmer
03.2013 - 05.2013
- Processed referrals for pediatric.
- Processed referrals for primary care patients.
- Answering phone calls.
Education
High School Diploma -
Muriel S. Snowden International School
Boston, MA03-2009
Skills
- Problem-solving
- Customer service
- Decision-making capacity
- Collaboration and teamwork
Timeline
Sales Associate- Coats & Swim
Bloomingdale's
01.2025 - 04.2026
Seasonal Retail Customer Service Associate
Bloomingdale's
11.2024 - 01.2025
Senior BPO Associate
NTT DATA Services
05.2023 - 02.2024
Receptionist
Weston Associates, Inc @ Atrium Staffing Agency
08.2020 - 04.2022
Receptionist/Security Desk
Briarwood Rehabilitation & Healthcare Center
03.2018 - 08.2020
Sale Associate
ZARA
01.2018 - 03.2018
Clinical Medical Assistant Externship
Brigham and Women's Faulkner Hospital
04.2017 - 05.2017
Cashier
Home Depot
08.2016 - 02.2017
Merchandise Associate
Marshall
11.2014 - 09.2015
Office Clerk
Veolia Transportation
05.2014 - 09.2014
Patient Access Representative, Managed Care
Boston Medical Center: PerkinElmer
03.2013 - 05.2013
High School Diploma -
Muriel S. Snowden International School