Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tryphosa Gera

South Plainfield,NJ

Summary

Dependable coats specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking and dependable delivery team member with a clear history and current NJ license. Goal-oriented and attentive with demonstrated success in working safely. Proficient in best practices and merchandise requirements in Retail industry. Creative in holding product demonstrations and explaining features to customers and store managers. Ambitious, career-focused job seeker, anxious to obtain an entry-level Customer service associate position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Coats Vendor Specialist

Macy's
Edison, NJ
01.2023 - Current
  • Designed dynamic displays for products to increase overall revenue and specific product sales.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Tracked inventory levels on an ongoing basis to ensure adequate supply at all times.
  • Studied product and industry specs and prices to update signage and complete merchandising activities.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Coordinated product returns and exchanges as needed according to established procedures.
  • Replaced and adjusted signs to reflect different products and promotional prices.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with department heads to develop strategies that improve operational efficiency while minimizing costs associated with procurement activities.
  • Prepared purchase orders, invoices, and other documents related to vendors.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Retail Sales Associate Cashier

Burlington
South Plainfield, NJ
07.2022 - 12.2022
  • Assisted customers in locating items within the store.
  • Prepared merchandise for purchase or rental.
  • Placed special orders or called other stores to find desired items.
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Operated a cash register to accurately process sales transactions.
  • Promoted loyalty programs to increase customer retention.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Bagged or packaged purchases and wrapped gifts.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Resolved customer complaints or referred them to management for resolution.
  • Maintained a clean and organized work area throughout the shift.
  • Answered store and merchandise questions and led customers to wanted items.
  • Enforced safety regulations in order to maintain a safe working environment.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
  • Provided information about products and services to customers.
  • Verified that all prices were accurate before ringing up purchases.
  • Organized merchandise in the store for easy access by customers.
  • Greeted customers and provided excellent customer service.
  • Computed purchases and received and processed cash or credit payment.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Offered suggestions when appropriate to help customers find what they wanted quickly.
  • Handled returns and exchanges according to established policies.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

M.Tech - Chemical Engineering

Dr.B.R.Ambedkar National Institute of Technology
India
08-2014

Bachelor of Science - Biotechnology

Jawaharlal Nehru Technological University
India
04-2012

Skills

  • Signage Updates
  • Restocking Abilities
  • Product Merchandising
  • Customer Needs Assessment
  • Professional as well as friendly demeanor
  • Excellent communication and interpersonal skills
  • strong problem-solving abilities
  • Familiarity with point-of-sale systems
  • Ability to work in a fast-paced retail environment
  • Team player with a positive attitude

Accomplishments

  • Got Recoginition at Macy's for always maintaining a clean work environment as well as the stockrooms and also the knowledge that i have acquired on the coats which helped in better merchandising.

Languages

English
Professional
Hindi
Professional

Timeline

Coats Vendor Specialist

Macy's
01.2023 - Current

Retail Sales Associate Cashier

Burlington
07.2022 - 12.2022

M.Tech - Chemical Engineering

Dr.B.R.Ambedkar National Institute of Technology

Bachelor of Science - Biotechnology

Jawaharlal Nehru Technological University

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Tryphosa Gera