Desired Job Title
Restaurant Shift ManagerCertified Recovery Peer AdvocateFront Desk AssistantCare Taker/self CareLocation Preference
On-SiteRemoteLocation: Syracuse, NY
Open to relocation: Yes
Open To Work
Stephanie Brantley
peer advocate
Syracuse,NY
Work Preference
Summary
Compassionate Certified Recovery Peer Advocate with expertise in crisis intervention, peer support, and community resource navigation. Proven ability to facilitate workshops and empower clients toward recovery.
Overview
1
1
Certificate
18
18
years of professional experience
Work History
Certified Recovery Peer Advocate
Center for Community Alternatives
115 E. Jefferson St. Syracuse NY
03.2026 - Current
- Provided support to individuals navigating community resources and services.
- Facilitated workshops on advocacy skills and personal empowerment.
- Assisted clients in developing individualized action plans for successful outcomes.
- Collaborated with staff to enhance program delivery and client engagement strategies.
- Conducted outreach activities to promote awareness of available services within the community.
- Documented client interactions and progress toward goals accurately and consistently.
- Engaged in ongoing training to improve knowledge of community resources and best practices.
- Supported the integration of feedback from clients to refine program offerings effectively.
- Facilitated peer support groups, fostering a sense of shared experience and mutual encouragement among participants.
- Educated clients about available community resources, empowering them to make informed decisions.
- Provided crisis intervention services as needed, connecting clients with appropriate emergency resources.
Front Desk Assistant
Center for Community Alternatives (CCA)
115 E. Jefferson ST. Syracuse NY
03.2026 - Current
- Collaborated with team members to streamline front desk operations for improved efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Adapted quickly to changing priorities in a fast-paced community service environment.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
Care Taker/self Care
Self
Syracuse, NY
08.2012 - Current
- learned how to prioritize tasks and goals
- maintained physical and mental well being by keeping all Dr. and Mental Health appointments
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Empathetic towards other peoples needs
- always looking to gain new knowledge
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Restaurant Shift Manager
Arbys Home Cafe
8065 Oswego Rd Liverpool NY 13090
09.2008 - 04.2012
- Supervised daily restaurant operations ensuring efficient workflow and high-quality service.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, reducing waste through effective stock management strategies.
- Implemented scheduling adjustments to optimize labor costs while maintaining service standards.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Education
GED -
OCM BOCES
Liverpool, NY04-1999
Skills
- Self-care techniques
- Relapse prevention
- Motivational interviewing
- Social media engagement
- Empathy development
- Boundary setting
- Peer support
- Recovery guidance
- Problem-solving skills
- Leadership skills
- Appointment scheduling
- Providing direction
Affiliations
- Im affiliated with Community Not Cages Advocacy program
- Affliated with Narcotics Anonymous
Certification
- CRPA-Provisional
Timeline
Certified Recovery Peer Advocate
Center for Community Alternatives
03.2026 - Current
Front Desk Assistant
Center for Community Alternatives (CCA)
03.2026 - Current
Care Taker/self Care
Self
08.2012 - Current
Restaurant Shift Manager
Arbys Home Cafe
09.2008 - 04.2012
GED -
OCM BOCES