Stephanie Brooks
Fort Worth,TX
Summary
Dynamic Global Service Lead at Arbonne International LLC, adept at fostering teamwork and collaboration while overseeing remote agents. Recognized for exceptional problem-solving skills and a keen attention to detail, I effectively resolve escalated issues and enhance customer service experiences, ensuring operational excellence and team accountability.
Overview
14
14
years of professional experience
Work History
Global Service Lead
Arbonne International LLC
Irvine, CA
02.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Oversees 6 work from home agents
- Calibrate calls and provides feedback
- Researches and resolves escalated situations
- Communicates with all levels of department management when significant issues arise
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organization and time management
- Computer skills
- Excellent communication
- Dependable and responsible
- Attention to detail
- Multitasking
Timeline
Global Service Lead
Arbonne International LLC
02.2012 - Current