Stephanie Brown
Customer Service
New Albany,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GE
Louisville , KY
12.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
AIG Insurance
Jeffersonville, IN
05.2020 - 12.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
Department Manager
Menards
Jeffersonville, IN
01.2017 - 05.2020
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05.1992
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- CRM Software
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Multitasking and Prioritization
- Upselling Products and Services
- Data Entry and Maintenance
- Upbeat and Positive Personality
- De-escalation Techniques
- Understanding Customer Needs
Timeline
Customer Service Representative
GE
12.2020 - Current
Customer Service Representative
AIG Insurance
05.2020 - 12.2020
Department Manager
Menards
01.2017 - 05.2020
High School Diploma -
Jeffersonville High School
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