Stephanie Brown
Marietta,PA
Summary
Versatile Branch Manager offers financial consulting, cash handling, operations, and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with over 17 years of management experience overseeing day-to-day operations of branch and retail stores. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager
Bank of Bird-in-Hand
Lancaster, PA
04.2023 - Current
- Manage staff selection, onboarding, scheduling and performance, provide coaching to staff.
- Implement prescribed risk management, security and compliance procedures, coordinate compliance audits, engage internal audit, compliance staff and provide recommendations for improvement.
- Lead in executing sales process and referrals to gain/retail business.
Financial Center Supervisor II - Bilingual
Fulton Financial
Lancaster, PA
05.2022 - 04.2023
- Financial Center Supervisor at our Corporate Headquarters location, with 15+ years of experience in retail environments
- Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback; aiding Spanish-speaking customers, increasing repeat and loyal customers and profitability.
CITIZENS BANKER
Citizens Bank
Lancaster, PA
01.2021 - 05.2022
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Processed loan applications and prepared relevant documents for approval.
BALLPARK BANKER
Citizens Bank
09.2017 - 05.2022
- Collaborated with marketing team members to develop creative advertising strategies.
- Served as a Brand Ambassador during Philadelphia Phillies home games
CONTACT CENTER PHONE AGENT
Citizens Bank
04.2020 - 11.2020
- Provided a "one call" resolution approach for anywhere between 80 to 100+ clients per shift.
- Assisted with providing account balances, reviewing transactions, to more complex issues such as fraud, and claims.
RELATIONSHIP BANKER
Citizens Bank
09.2017 - 01.2021
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
Education
Business Management -
Harrisburg Area Community College
01.2012
Skills
- Team Leadership
- Microsoft Office Suite
- English / Spanish
- Interviewing and Hiring
- Branch Operations Management
- Risk Mitigation
- Sales Professional
- Sales Development
- Business Development
- Relationship Building and Management
- Banking
- Federal Regulations
Certification
- Nationwide Multistate Licensing System and Registry
- Notary Public for PA, Pennsylvania
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Branch Manager
Bank of Bird-in-Hand
04.2023 - Current
Financial Center Supervisor II - Bilingual
Fulton Financial
05.2022 - 04.2023
CITIZENS BANKER
Citizens Bank
01.2021 - 05.2022
CONTACT CENTER PHONE AGENT
Citizens Bank
04.2020 - 11.2020
BALLPARK BANKER
Citizens Bank
09.2017 - 05.2022
RELATIONSHIP BANKER
Citizens Bank
09.2017 - 01.2021
Business Management -
Harrisburg Area Community College
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