Stephanie Broyles
Thompson,ND
Summary
Hardworking, detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
22
22
years of professional experience
Work History
Branch Office Administrator
Edward Jones
Grand Forks, ND
08.2024 - Current
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Maintained office supplies and equipment to support team productivity.
- Facilitated team communication, leading to a cohesive and productive work environment.
- Enhanced customer satisfaction through quick response times and effective problem resolution.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
ASSISTANT COOK
Thompson Public School
Thompson, ND
08.2020 - 05.2024
- Maintained high standards of hygiene and cleanliness in kitchen environment.
- Followed standardized recipes to prepare dishes accurately and consistently.
- Monitored food supplies and ordered items as needed from suppliers.
- Assisted Head Cook in creating new recipes and menus.
- Collaborated with team members throughout shift to ensure smooth operations.
- Efficiently managed multiple tasks simultaneously during busy periods.
- Demonstrated strong organizational skills to ensure timely preparation of meals.
HOME DAYCARE PROVIDER
Daycare Provider
Thompson, ND
05.2010 - 08.2020
- Displayed patience, understanding, and compassion when interacting with children.
- Created engaging lesson plans that incorporated educational objectives into playtime activities.
- Ensured safety of all children by adhering to established safety standards.
- Managed and maintained a clean and organized environment for the children.
- Maintained safe play environment by carefully monitoring children.
- Communicated with children's parents and guardians about daily activities, behaviors, and related issues.
- Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
CUSTOMER SERVICE REPRESENTATIVE
Digi-Key Electronics
Thief River Falls, MN
03.2003 - 08.2010
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Adhered to company policies and procedures while providing superior service.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Met daily customer service quotas with a focus on quality.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Education
ASSOCIATE IN ARTS (A.A.) - undefined
Northland Community and Technical College
Thief River Falls, MN05.2002
HIGH SCHOOL DIPLOMA - undefined
Plummer Public
Plummer, MN05.2000
Skills
- Anticipating Problems
- Critical Thinking
- Teamwork and Collaboration
- Organizational Skills
- Active Listening
- Microsoft Office
- Task Prioritization
- Order and Refund Processing
- Customer engagement
- Client relationship building
- Scheduling appointments
- Telephone reception
- Document preparation
- Document scanning
- Strategic planning
- File organization
- Word processing
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Branch Office Administrator
Edward Jones
08.2024 - Current
ASSISTANT COOK
Thompson Public School
08.2020 - 05.2024
HOME DAYCARE PROVIDER
Daycare Provider
05.2010 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE
Digi-Key Electronics
03.2003 - 08.2010
ASSOCIATE IN ARTS (A.A.) - undefined
Northland Community and Technical College
HIGH SCHOOL DIPLOMA - undefined
Plummer Public