Stephanie Brunson
Waterloo
Summary
Dedicated home service coordinator skilled in client advocacy, accurate recordkeeping, and effective telephone communication. Committed to enhancing service delivery and optimizing resource allocation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Service Coordinator
MercyOne Home Medical
Waterloo, IA
04.2025 - Current
- Coordinated patient care services, ensuring timely delivery of medical equipment and supplies.
- Managed scheduling and logistics for home visits, optimizing resource allocation and efficiency.
- Liaised with healthcare providers to ensure accurate communication of patient needs and service updates.
- Developed training materials for new staff, enhancing onboarding effectiveness and knowledge retention.
- Streamlined documentation processes for service requests, improving response times and accuracy.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Deliver Driver/Shipping/Receiving
Community Motors Inc.
Cedar Falls, IA
02.2018 - 04.2025
- Operated various vehicle types to ensure timely and safe delivery of goods.
- Maintained accurate records of deliveries, routes, and vehicle inspections.
- Collaborated with dispatch teams to optimize delivery schedules and routes.
- Provided excellent customer service by addressing client inquiries and concerns promptly.
- Ensured compliance with local regulations and company policies during all operations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Office Manager
Stanley Steemer of N.E. Iowa
Waterloo, IA
07.2008 - 02.2017
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling for technicians, optimizing service delivery across multiple locations.
- Oversaw inventory management, maintaining stock levels and ordering necessary supplies.
- Implemented office procedures that improved communication and reduced operational delays.
- Developed and maintained filing systems, ensuring easy access to critical documentation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Administrative Assistant Certificate - Administration
Hawkeye Community College
Waterloo, IA01-2001
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Service monitoring and evaluation
- Resource utilization
- Individualized service plans
- Record preparation
- Goal setting
Certification
BLS training
mandatory reporter training
Timeline
Home Service Coordinator
MercyOne Home Medical
04.2025 - Current
Deliver Driver/Shipping/Receiving
Community Motors Inc.
02.2018 - 04.2025
Office Manager
Stanley Steemer of N.E. Iowa
07.2008 - 02.2017
Administrative Assistant Certificate - Administration
Hawkeye Community College
guardian angel wings from patient
I set up a patient with oxygen in March 2026 and I gave him a satisfaction survey to fill out as I do with every patient and he went above and beyond and nominated me for guardian angel wings. I really felt like I was a light in his life and helped him. That is a very good feeling.