Stephanie Buchanan
Denver,NC
Summary
Professional with robust background in executive sales assistance, prepared to enhance operational efficiency and support sales initiatives. Proven ability to manage administrative duties and streamline processes. Reliable and adaptable team collaborator with focus on achieving measurable results and maintaining high standards.
Overview
23
23
years of professional experience
Work History
Operations/Executive Sales Assistant
Lakeside Project Solution
Denver, NC
09.2018 - 03.2026
- Managed executive calendars and coordinated meetings to optimize time efficiency.
- Developed and maintained filing systems for critical documents and reports.
- Facilitated communication between departments to enhance project collaboration.
- Prepared comprehensive presentations for senior management to support decision-making.
- Streamlined office operations, resulting in improved workflow processes across teams.
- Drove process improvement initiatives within the sales department, yielding increased efficiency across numerous functions.
- Optimized CRM system usage for better tracking of customer interactions and improved decisionmaking.
- Assisted executives in achieving annual revenue goals through accurate forecasting and diligent pipeline management.
- Developed comprehensive knowledge of product offerings, enabling persuasive presentations that drove sales growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Managed executive calendar, coordinating meetings and travel arrangements efficiently.
- Prepared comprehensive reports and presentations for board meetings, ensuring clarity and accuracy.
- Streamlined office operations by implementing new document management systems, enhancing accessibility.
- Developed and maintained filing systems, improving retrieval times for critical documents.
- Organized company events, coordinating logistics to ensure successful execution of initiatives.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Promoted organizational culture by implementing new initiatives as directed by the Chief Executive Officer.
Senior Staffing Administrator
SHERPA LLC
Charlotte, NC
01.2003 - 05.2016
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Recruit, interview, and select employees.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Arrange for necessary maintenance or repair work.
- Monitor sales staff performance to ensure that goals are met.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Provide staff with assistance in performing difficult or complicated duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Acquire, distribute and store supplies.
- Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Process paperwork for new employees and enter employee information into the payroll system.
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
- Compute wages and deductions, and enter data into computers.
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
- Process and issue employee paychecks and statements of earnings and deductions.
- Keep track of leave time, such as vacation, personal, and sick leave, for employees.
- Compile employee time, production, and payroll data from time sheets and other records.
- Distribute and collect timecards each pay period.
- Issue and record adjustments to pay related to previous errors or retroactive increases.
- Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.
- Keep informed about changes in tax and deduction laws that apply to the payroll process.
- Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments.
- Conduct verifications of employment.
- Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.
- Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance.
- Post relevant work hours to client files to bill clients properly.
Education
High School Diploma -
ASHBROOK HIGH SCHOOL
Gastonia, NC06-1989
Skills
- Goal-oriented mindset
- Effective negotiation
- Cross-selling techniques
- CRM software proficiency
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Operations/Executive Sales Assistant
Lakeside Project Solution
09.2018 - 03.2026
Senior Staffing Administrator
SHERPA LLC
01.2003 - 05.2016
High School Diploma -
ASHBROOK HIGH SCHOOL