Stephanie Bullock
Madison,MS
Summary
Highly accomplished and results-oriented leader with over 5 years of experience managing high-performing teams and driving operational excellence within complex organizations. Proven ability to cultivate strong relationships, implement strategic process improvements, and leverage data for informed decision-making. Adept at leading through change and ambiguity, with a passion for fostering team development and achieving organizational objectives. Seeking to apply strategic leadership and operational expertise to the Director of Support Operations & Strategy role at Good Dog.
Overview
10
10
years of professional experience
Work History
Manager of Provider Relations & Service Advocacy
UnitedHealthcare
, AR & MS
03.2021 - 04.2025
- Directed and managed a high-performing team, serving as a primary point of contact and proactively addressing provider inquiries and issues, demonstrating a strong understanding of internal and external factors.
- Employed active listening and strategic questioning to effectively identify and resolve underlying concerns from staff and peers, fostering a collaborative problem-solving environment.
- Cultivated and managed relationships with internal and external partners to ensure seamless coordination of work plans and initiatives, driving cross-functional collaboration.
- Managed and escalated inventory effectively through clear written and verbal communication to diverse audiences, including leadership, ensuring operational efficiency.
- Provided leadership for functional teams and organizational activities, driving collaboration and achieving shared objectives.
- Identified and coordinated internal resources across departments to resolve complex client situations, escalating issues as necessary and leveraging knowledge resources for efficient resolution.
- Presented information clearly and effectively to both internal and external stakeholders at various organizational levels, demonstrating strong communication skills.
- Drove the professional growth and development of team members by identifying and addressing advocate coaching opportunities, elevating team performance.
- Understood, monitored, and analyzed internal and external data sets to identify key trends and insights, contributing to data-driven decision-making.
- Ensured consistent adherence to unit metrics and contributed to the achievement of business goals, demonstrating a focus on operational excellence.
Senior Provider Relations Advocate, Education Lead
UnitedHealthcare
, AL, AR, LA, MS & TN
01.2020 - 03.2021
- Planned and executed provider education events, managing all logistics and catering, and securing exhibitors and presenters to enhance event value and impact.
- Developed and implemented comprehensive education strategies for key initiatives, products, tools, and resources, demonstrating strategic planning abilities.
- Executed education plans to fulfill contractual obligations with Community and State Health Plans, ensuring operational compliance.
- Collaborated with state associations to expand provider education and outreach efforts, showcasing strong relationship-building skills.
Senior Provider Data Attestation Advocate
UnitedHealthcare
, AL, LA & MS
03.2017 - 01.2020
- Led comprehensive education and training sessions on the My Practice Profile application for both internal and external stakeholders, demonstrating leadership and training capabilities.
- Represented the organization by presenting at Provider Information Expos, Town Halls, and Computer Training Labs, showcasing strong communication and presentation skills.
- Proactively identified and implemented solutions to address operational shortfalls, driving efficiency improvements.
- Served as the Subject Matter Expert for the My Practice Profile application on the online Provider Portal, providing guidance and support to internal business partners.
Senior Provider Relations Advocate
UnitedHealthcare
, MS
10.2015 - 03.2017
- Cultivated and maintained positive relationships between the health plan, providers, and health systems.
- Served as a key point of contact for providers and practice managers, addressing inquiries and resolving issues.
- Leveraged strong knowledge of internal systems and effective communication skills to build positive provider relationships and provide support, including claims resolution and the analysis of engagement data.
Education
Bachelor of Science - Dental Hygiene
University of Mississippi
Jackson, MS05-2005
Skills
- Strategic Leadership & Planning: Strategic Education Development, Operational System Optimization, Data Analysis & Trend Identification, Decision-Making, First-Principles Thinking
- Team Leadership & Development: People Management, Coaching & Mentoring, Performance Elevation, Training Material Development, Resource Optimization
- Operational Excellence: Process Improvement, Efficiency Updates, Workflow Optimization, Tooling Identification & Implementation (including potential AI tooling), Scalable System Building
- Communication & Collaboration: Exceptional Verbal & Written Communication, Relationship Building & Management, Cross-functional Collaboration, Stakeholder Presentation, Conflict Resolution
- Adaptability & Problem Solving: Leading Through Change & Ambiguity, Complex Issue Resolution, Proactive Problem Identification, Root Cause Analysis
- Technical Proficiency: Internal Application Utilization, Data Set Analysis
Accomplishments
Employee Burnout Work-Group: Executive Sponsor
- Spearheaded a critical organizational initiative as Executive Sponsor, leading a cross-functional work group to identify root causes of employee burnout and develop actionable strategies.
- Drove the implementation of new policies and programs aimed at improving employee well-being and retention, resulting in enhanced team morale and productivity.
- Demonstrated strategic leadership by aligning project goals with broader organizational priorities and securing necessary resources for successful execution.
Employee Leadership Program: 2021 Cohort Group Coach, 2020 Selected Participant
- Coached and mentored emerging leaders within the organization, providing guidance on professional development, team management, and strategic decision-making.
- Contributed to the design and refinement of leadership curriculum, fostering a culture of continuous learning and growth.
- Leveraged personal experience as a program participant to provide practical insights and support to new cohorts, enhancing program effectiveness and participant engagement.
Monthly Care Provider Session: 2020-2025 "Ask an Advocate"
- Designed and facilitated monthly interactive sessions for care providers, serving as a key point of contact for complex inquiries and issue resolution.
- Developed comprehensive content and resources to address common challenges and provide timely updates on policies and procedures.
- Enhanced provider satisfaction and operational efficiency by proactively addressing concerns and providing clear, actionable solutions, demonstrating strong problem-solving and communication skills.
Timeline
Manager of Provider Relations & Service Advocacy
UnitedHealthcare
03.2021 - 04.2025
Senior Provider Relations Advocate, Education Lead
UnitedHealthcare
01.2020 - 03.2021
Senior Provider Data Attestation Advocate
UnitedHealthcare
03.2017 - 01.2020
Senior Provider Relations Advocate
UnitedHealthcare
10.2015 - 03.2017
Bachelor of Science - Dental Hygiene
University of Mississippi
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