Stephanie Burrows
McKinney,Texas
Summary
I have worked all over, but my principal satisfaction is in customer service. I love making somebody's day better just by being a pleasant ear to listen to.
Overview
3
3
years of professional experience
Work History
Bartender
City Night Bar KTV
02.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Customer Account Manager
Aptive Enviromental
06.2022 - 09.2023
- Evaluated customers' potential needs to make appropriate recommendations.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- I communicated through multiple platforms to ensure all my customers' needs were met.
- Built client relationships by responding, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Loyalty Manager
Aptive Environmental
06.2022 - 03.2023
- Took inbound calls at high volume for customers wanting to cancel
- Demonstrated strong problem-solving skills by resolving customer issues during the first call
- Achieved high satisfaction. rating through proactive one-call resolutions of customer issues.
- Handled a high volume of inbound calls per shift to offer callers product and service information and retain them as loyal customer
Education
High School Diploma -
Plano East Sr High School
Plano, TX03.2013
Skills
- Beer, Wine and Soju Cocktails
- Safe Serving Knowledge
- Anticipating Guest Needs
- Food Preparation and Safety
Timeline
Customer Account Manager
Aptive Enviromental
06.2022 - 09.2023
Loyalty Manager
Aptive Environmental
06.2022 - 03.2023
Bartender
City Night Bar KTV
02.2021 - Current
High School Diploma -
Plano East Sr High School
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