Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Burrows

McKinney,Texas

Summary

I have worked all over, but my principal satisfaction is in customer service. I love making somebody's day better just by being a pleasant ear to listen to.

Overview

3
3
years of professional experience

Work History

Bartender

City Night Bar KTV
02.2021 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Customer Account Manager

Aptive Enviromental
06.2022 - 09.2023
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • I communicated through multiple platforms to ensure all my customers' needs were met.
  • Built client relationships by responding, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

Loyalty Manager

Aptive Environmental
06.2022 - 03.2023
  • Took inbound calls at high volume for customers wanting to cancel
  • Demonstrated strong problem-solving skills by resolving customer issues during the first call
  • Achieved high satisfaction. rating through proactive one-call resolutions of customer issues.
  • Handled a high volume of inbound calls per shift to offer callers product and service information and retain them as loyal customer

Education

High School Diploma -

Plano East Sr High School
Plano, TX
03.2013

Skills

  • Beer, Wine and Soju Cocktails
  • Safe Serving Knowledge
  • Anticipating Guest Needs
  • Food Preparation and Safety

Timeline

Customer Account Manager

Aptive Enviromental
06.2022 - 09.2023

Loyalty Manager

Aptive Environmental
06.2022 - 03.2023

Bartender

City Night Bar KTV
02.2021 - Current

High School Diploma -

Plano East Sr High School

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