Stephanie Calve
Denver,CO
Summary
Experienced and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Enjoys working with all types of people. Looking to fill a roll with the opportunity to make a difference.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Advisor
Brakes Plus
Highlands Ranch , CO
11.2022 - 06.2023
- Answered phone calls and responded to questions and concerns.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Handled telephone inquiries regarding appointments and work in process.
- Used knowledge of services to recommend additional products and offerings to customers.
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Explained amount for expected services and provided detailed answers to customer questions.
Mortgage Loan Closer
Pulte Mortgage
Centennial, CO
03.2021 - 11.2022
- Verified accuracy of information on mortgage documents.
- Promoted strong commitment to productive loan processing by following up with necessary parties and quickly resolving issues.
- Prepared loan closing documents and provided them to title companies in a timely manner.
- Resolved closing issues immediately and effectively.
- Provided internal and external customer service.
- Scheduled closing meeting after gathering and preparing loan package documentation.
Customer Service Representative
Pulte Mortgage
Centennial, CO
11.2017 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
Loan Processor
Pulte Mortgage
Denver , CO
05.2016 - 10.2017
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Teaching Assistant
Rise School of Denver
Denver, CO
10.2013 - 05.2016
- Supported the growth and development of typically developing toddlers as well as those with special needs.
- Collaborated with peers and therapists to assist students in reaching goals developed by therapists.
- Coordinated fund raising events.
- Maintained standards set forth by Colorado licensing agency.
Para-Educator
Cherry Creek School District / Holly Ridge Primary
Denver, CO
10.2011 - 10.2013
- Planned and led activities to develop students' physical, emotional and social growth.
- Provide individual and small group instruction of students in general educational classrooms, ILC center based classrooms Maintains confidentiality of students' information and records.
- Works one-on-one with students in tutoring and skill building, as well as role-modeling.
- Utilizes teacher-produced lesson plans to assist in teaching process towards each student's individual education plan.
- Led reading, math, and arts and crafts lessons.
- Prepared instruction materials, including making copies, creating lessons, and setting up work areas.
- Provide technical physical care for students.
- Including toileting, grooming, feeding, care of G-tubes, positioning, improving range of motion, and administering medications.
Relief Food Service Worker
Cherry Creek School District Student Nutrition
Centennial, CO
01.2011 - 10.2011
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Verified that prepared food met all standards for quality and quantity.
- Followed food safety procedures according to company policies and health and sanitation regulations.
Paralegal
Harvest Strategy Group
Denver, CO
08.2009 - 01.2011
- Communicated pertinent information to clients via phone, email and mail.
- Managed up to 100 law firms nationwide.
- Acted as liaison between multiple parties involved in complex legal issues.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Implemented all policies, work flow processes and work assignments.
Before and After Care Leader
Cherry Creek School District/ Dry Creek Elementary
01.2008 - 05.2009
- Promoted good behavior by using the positive reinforcement method.
- Administered medication and minor first aid to sick and injured students.
- Supervised children as well as teen-aged assistants Led small group instruction during summer months.
- Followed and enforced Rules Regulating SchoolAge Child Care Centers Participated and played with students in structured and unstructured activities Contributed ideas for enrichment activities, arts and crafts projects, and program quality Assisted with homework club.
Para-Educator
Cherry Creek School District / Dry Creek Elementary
Centennial, CO
11.2007 - 05.2009
- Performed basic clerical duties such as typing, stapling, filing, duplicating, taking inventory, scheduling repairs, maintenance, data entry, word processing, administering tests, grading, recording of grades, laminating, ordering supplies, placing phone calls, materials distribution and light bookkeeping.
- Prepared instructional materials under supervision of a certified staff member.
- Works with small groups of students to reinforce instruction in and out of the classroom.
- Maintained confidentiality of student records.
- Performs other related duties as assigned or requested.
Inmate Services Technician
Arapahoe County Sheriff's Office
Centennial, CO
07.2023 - Current
- Process inmate property intakes and releases
- Notary services
- Front Lobby Reception to include contact with bondsmen, public attorneys, volunteers, staff, and community members
- Processing bonds
- Maintain inmate accounts
- Booking inmates into jail
- NCIC functions
Inmate Services Technician
Arapahoe County Sheriff's Office
Centennial, CO
07.2023 - Current
- Manage Front Lobby Reception Desk to include contact with attorneys, bondsmen, volunteers, staff and community members
- Process inmate property intake and release
- Process bond paperwork and payments
- Maintain inmate accounts
- Booking inmates into jail
- NCIC functions
Education
Bachelor of Arts - Special Education
University of Northern Colorado - Center for Urban Education
Skills
- Professional and mature
- Strong problem solver
- Dedicated team player
- Meticulous attention to detail
- Ability to be non-judgemental and empathetic
- Strong interpersonal skills
- Documentation and Reporting
- Multitasking and Organization
Accomplishments
- Leadership Development year- long program
Skills
- Basic bookkeeping
- Clerical
- CPR
- Customer service
- Data entry
- Microsoft Office
- First Aid
- Instruction
- Inventory management
- De-escalation skills
- Scheduling
- Teaching
Certification
Schedule management IEP knowledge
Special education CPI ceritfied
Organized CPR and First Aid certified
General office skills ILC/Severe Needs
Timeline
Inmate Services Technician
Arapahoe County Sheriff's Office
07.2023 - Current
Inmate Services Technician
Arapahoe County Sheriff's Office
07.2023 - Current
Service Advisor
Brakes Plus
11.2022 - 06.2023
Mortgage Loan Closer
Pulte Mortgage
03.2021 - 11.2022
Customer Service Representative
Pulte Mortgage
11.2017 - 03.2021
Loan Processor
Pulte Mortgage
05.2016 - 10.2017
Teaching Assistant
Rise School of Denver
10.2013 - 05.2016
Para-Educator
Cherry Creek School District / Holly Ridge Primary
10.2011 - 10.2013
Relief Food Service Worker
Cherry Creek School District Student Nutrition
01.2011 - 10.2011
Paralegal
Harvest Strategy Group
08.2009 - 01.2011
Before and After Care Leader
Cherry Creek School District/ Dry Creek Elementary
01.2008 - 05.2009
Para-Educator
Cherry Creek School District / Dry Creek Elementary
11.2007 - 05.2009
Bachelor of Arts - Special Education
University of Northern Colorado - Center for Urban Education
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