Dynamic Customer Service Representative with a proven track record at Moderno Porcelain Works, excelling in customer engagement and detail-oriented data management. Skilled in fostering strong relationships and ensuring timely project completion, I leverage effective listening and logical evaluation to enhance client satisfaction and support successful outcomes.
I was hired with Moderno Porcelain Works as a Coordinator/Scheduler, as well as Customer Service Representative. I schedule all projects from start to completion, whether that be for prep work, measurements, installation, deliveries, pick ups & services. I work with Sales closely to ensure the projects are on time & move forward with organization & are completed in a timely manner.
When scheduling installations, it's important to stay in communication with the material handler, as well as the production manager to ensure jobs are ready to proceed without any delays.
I was hired with Stone Systems of Colorado as a Territory Sales Rep to build relationship with Kitchen & Bath Dealers, Home Depots & Lowe's, as well as any Design or Architect Firms in promotion of Stone Systems services & products. Stone Systems is a dealer/fabrication company for Cosentino, NA that specializes in Silestone Quartz & Sensa Granite & offered their products/installation services in the box stores throughout the nation.
It was my potion as a representative to ensure our clients had the product knowledge, would help oversee any issues with particular projects & ensure our customers had full support & built strong working relationships.