Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Cantu

Stafford,TX

Summary

Dynamic Customer Service Representative with a proven track record at Moderno Porcelain Works, excelling in customer engagement and detail-oriented data management. Skilled in fostering strong relationships and ensuring timely project completion, I leverage effective listening and logical evaluation to enhance client satisfaction and support successful outcomes.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Moderno Porcelain Works
12.2021 - Current

I was hired with Moderno Porcelain Works as a Coordinator/Scheduler, as well as Customer Service Representative. I schedule all projects from start to completion, whether that be for prep work, measurements, installation, deliveries, pick ups & services. I work with Sales closely to ensure the projects are on time & move forward with organization & are completed in a timely manner.

When scheduling installations, it's important to stay in communication with the material handler, as well as the production manager to ensure jobs are ready to proceed without any delays.

Territory Sales Representative

Stone Systems of Colorado
09.2012 - 10.2021

I was hired with Stone Systems of Colorado as a Territory Sales Rep to build relationship with Kitchen & Bath Dealers, Home Depots & Lowe's, as well as any Design or Architect Firms in promotion of Stone Systems services & products. Stone Systems is a dealer/fabrication company for Cosentino, NA that specializes in Silestone Quartz & Sensa Granite & offered their products/installation services in the box stores throughout the nation.

It was my potion as a representative to ensure our clients had the product knowledge, would help oversee any issues with particular projects & ensure our customers had full support & built strong working relationships.

Certified Nursing Assistant

Grannie Nannies
09.2009 - 05.2012
  • As a CNA with Grannie Nannies, I worked with a handful of patients all whom were unable to leave home. Some patients I would see 2 to 3 times a week for simple things like giving medications, providing exercises, fixing meals, bathing & general care needs. I also worked with several patients whom had Alzheimer's & needed continuous care Monday through Friday while their family members worked. I did everything from waking, taking to Dr's appointments., fixing meals, bathing & providing continuous care. Truly a great job to provide such care to those in need. Even to the families of the patients.

Education

No Degree - Anatomy & Phisiology

Lake Sumter Community College
Clarmont, FL
05.2009

Skills

  • Customer engagement
  • Effective listening
  • Logical evaluation
  • Detail-oriented data management

Timeline

Customer Service Representative

Moderno Porcelain Works
12.2021 - Current

Territory Sales Representative

Stone Systems of Colorado
09.2012 - 10.2021

Certified Nursing Assistant

Grannie Nannies
09.2009 - 05.2012

No Degree - Anatomy & Phisiology

Lake Sumter Community College