Stephanie Cardenas
Bullhead City,AZ
Summary
Detail-oriented Administrative Assistant with extensive experience in managing high-priority tasks and coordinating office operations. Proven track record of enhancing productivity through the development of efficient systems, alongside strong communication and problem-solving skills. Proficient in multiple software platforms, ensuring seamless administrative support.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Sunridge Village Assisted Living
Bullhead City, AZ
07.2024 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Maintained detailed records of resident information such as medical history, medications administered and any changes in condition.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Scheduled regular maintenance checks on equipment used by residents in order to ensure proper functioning at all times.
- Assisted families in understanding resident rights under state law.
Airport Administrator
Laughlin Bullhead International Airport
Bullhead City, AZ
01.2023 - 02.2025
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Responded promptly to customer complaints in a professional manner.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Built and maintained productive relationships with employees.
- Printed itineraries and tickets for passengers each day.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured compliance with aviation regulations by both passengers and crew members.
- Provided clients with assistance in preparing required travel documents and forms.
- Greeted customers and provided them with assistance during check-in process.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Office Manager
Route 66 Plumbing
Kingman, AZ
01.2015 - 01.2024
- Analyzed business performance data and forecasted business results for upper management.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assisted in developing budgets for departmental expenses.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Recruited and trained new employees to meet job requirements.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored inventory levels and placed orders when needed.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Produced thorough, accurate and timely reports of project activities.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Virtual Recruiter
Answer Plus
Las Vegas, NV
02.2018 - 12.2021
- Analyzed employment-related data and prepared reports.
- Explained job duties, compensation and benefits to potential candidates.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Participated in local job fairs and recruitment events for prospective hiring.
- Proofread documents for accuracy prior to final submission to clients.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Handled customer inquiries via email and chat, providing prompt and courteous support.
- Assisted with project management tasks, tracking progress and meeting deadlines.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Created PowerPoint presentations to effectively communicate ideas.
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
- Managed inventory of office supplies, placing orders when necessary.
- Created invoices and tracked payments received from customers.
Call Center Manager
NCO Financial Systems
Rockford, IL
01.2013 - 12.2018
- Maintained up-to-date knowledge of industry trends and customer service best practices.
- Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
- Analyzed business performance data and forecasted business results for upper management.
- Created and implemented procedures for handling customer inquiries and complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Developed incentive programs to motivate staff and increase team performance.
- Completed skip traces on customers failing respond to collection efforts.
- Recorded and updated customer personal accounts with accurate contact information.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Implemented collection strategies to reduce outstanding account balances.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Identified past due accounts and contacted account holders to arrange payment.
Dispatcher
Ryder Logistics
Kingman, AZ
01.2014 - 02.2017
- Relayed work orders, messages or information using telephones or two-way radios.
- Managed daily delivery and work schedules to maximize coverage.
- Maintained logs of all incoming calls and assigned tasks.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Provided timely updates to customers regarding their orders or requests.
Education
Bachelor of Science -
Capella University
01-2026
Skills
- Letter preparation
- Memo preparation
- Bookkeeping
- Mail handling
- Check processing
- Records retrieval
- Reception oversight
- Research
- Filing
- Scheduling
- Excel spreadsheets
- Deadline oriented
- Data collection
- Attendance record management
- Records management
- Meeting planning
- Self-starter
- Human resources management (HRM)
- Customer relations
- Phone call answering
- Technical support
- Invoice processing
- Dedicated team player
- Calendaring
- Social media and promotions
- Administrative improvement
- Patient scheduling
- Staff motivation
- File organization
- Account management
- Professional communication
- Microsoft
- Conference planning
- Document preparation
- Task prioritization
- Information security
- Database entry
- Social media management
- Data entry
- Computer skills
- Performance improvement
- Accounting skills
- Statistical data gathering
- Legal administrative support
Languages
Spanish
Professional
References
References available upon request.
Timeline
Administrative Assistant
Sunridge Village Assisted Living
07.2024 - Current
Airport Administrator
Laughlin Bullhead International Airport
01.2023 - 02.2025
Virtual Recruiter
Answer Plus
02.2018 - 12.2021
Office Manager
Route 66 Plumbing
01.2015 - 01.2024
Dispatcher
Ryder Logistics
01.2014 - 02.2017
Call Center Manager
NCO Financial Systems
01.2013 - 12.2018
Bachelor of Science -
Capella University
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