Stephanie Carrier
Mesquite
Summary
Results-oriented and highly organized Pharmacy Care Coordinator with a comprehensive background in healthcare administration and pharmaceutical services. Proven ability to streamline pharmacy operations, enhance patient care, and ensure regulatory compliance. Adept at facilitating seamless communication between healthcare professionals, patients, and insurance providers to optimize medication therapy management. Strong interpersonal and problem-solving skills, coupled with a commitment to delivering exceptional patient service. Seeking to leverage expertise in medication coordination, insurance verification, and healthcare administration to contribute to a dynamic healthcare team.
Overview
7
7
years of professional experience
Work History
Pharmacist Authorization Clerk
Equity Staffing
10.2024 - 03.2025
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
Pharmacy Coordinator
REMX
10.2022 - 02.2024
- Coordinated and managed pharmacy operations to ensure the efficient and accurate dispensing of medications
- Oversaw inventory management, including ordering, receiving, and maintaining adequate stock levels of pharmaceuticals and supplies
- Implemented and maintained medication therapy management programs, monitoring patient adherence, and providing education on proper medication usage
- Facilitated communication between healthcare professionals, ensuring seamless collaboration in patient care and promoting a patient-centric approach
Benefits Verification Clerk
CVS PHARMACY
09.2021 - 08.2022
- Conducted regular audits to ensure the accuracy and completeness of insurance data, proactively identifying and rectifying any discrepancies
- Coordinated the benefits verification process to secure accurate and up-to-date information on patients' insurance plan
- Developed and maintained a systematic process for benefits verification, improving efficiency and reducing delays in patient care
- Responsible for verifying and updating patient insurance information in electronic health records to facilitate accurate billing and claims processing
Customer Care Specialist
WALGREENS PRIME
06.2019 - 04.2020
- Provided exceptional customer service to Walgreens Prime customers through various communication channels, including phone, email, and chat
- Coordinated with pharmacy and healthcare teams to ensure accurate and timely dispensing of medications, while prioritizing customer satisfaction
- Documented customer interactions, ensuring accurate and detailed records for follow-up and continuous improvement
- Collaborated with healthcare providers and insurance companies to obtain prior authorizations and resolve any issues affecting prescription fulfillment
Claims Adjuster
E A RENFROE & COMPANY
10.2017 - 05.2019
- Conducted investigations into the circumstances of accidents, collaborating with law enforcement, medical professionals, and accident reconstruction specialists
- Communicated with policyholders, claimants, and legal representatives to facilitate the resolution of insurance claims
- Negotiated settlements with claimants, attorneys, and other parties, aiming to achieve fair and cost-effective resolutions
- Investigated and assessed insurance claims to determine coverage, liability, and potential settlement amounts
Education
Pharmacy Technician - Pharmacy Technician Student
CCI TRAINING
04.2022
Skills
- Medication Management
- Patient Education
- Insurance Verification
- Prior Authorization
- Healthcare Compliance
- Dosage calculations
- Problem Solving
- Building rapport
- Empathy
- Time Management
- Multitasking
- Decision-making
- Patient counseling
- Patient-focused service
- Medical Terminology
- Record-keeping
Timeline
Pharmacist Authorization Clerk
Equity Staffing
10.2024 - 03.2025
Pharmacy Coordinator
REMX
10.2022 - 02.2024
Benefits Verification Clerk
CVS PHARMACY
09.2021 - 08.2022
Customer Care Specialist
WALGREENS PRIME
06.2019 - 04.2020
Claims Adjuster
E A RENFROE & COMPANY
10.2017 - 05.2019
Pharmacy Technician - Pharmacy Technician Student
CCI TRAINING
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