TAYLOR STOKES-GOODEN
West Hollywood,California
Summary
A patient-service oriented individual with a Doctor of Pharmacy degree possessing management experience in both retail and hospital settings. Focused on patient safety and adhering to state, federal, and company policies and procedures. Background of medication therapy management, strong clinical pharmacology knowledge, experience in order entry, Epic, Meditech, IV preparations, Pyxis and inventory excellence. Great reputation of leadership skills, customer orientation, strong interpersonal skills and general administrative skills. Strong clinical knowledge of medication therapy, dose adjustments, pharmacokinetics, drug interactions, and toxicology. Experienced in managed care. I have experience working with a multi-disciplinary team in implementing new systems, medication safety committee, formulary development, and creating SOPs. I am an individual dedicated to continuously expanding my skill set and committed to life-long learning in the field of pharmacy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Prior Authorization Pharmacist (Contractor)
OptumRx
08.2024 - Current
- Ensured patient safety through diligent monitoring of potential drug interactions and contraindications during the prior authorization process.
- Supported continuous quality improvement initiatives within the pharmacy department by participating in regular audits and reviews of processes and procedures.
- Participated in ongoing professional development opportunities, ensuring a strong foundation of knowledge in evolving pharmaceutical practices.
- Provided exceptional customer service to both internal and external clients, fostering positive relationships throughout the healthcare system.
- Executed evaluative reviews on medical plans for commercial and Medicare sectors.
- Contributed to GLP-1 team's analysis of coverage options for both commercial and Medicare plans.
Prior Authorization Pharmacist
Gainwell Technologies
09.2022 - 08.2024
- Conducted clinical evaluation of medication therapy
- Reviewed Prior Authorization request from medical professions using the PDL Criteria
- Peer to Peer discussions with medical providers to discuss Prior Authorization reviews
- Worked with Gainwell staff in contacting prescribers needing consultation to provide clinical information on prescribing practices that have been identified as outliers
- Reviewed prior authorizations data and determined opportunities for interventions
- Collaborate on the refinement of consultation scripting; solicits and utilizes input from those contacted toward scripting improvements
- Contributes to the success of the Clinical Call Centers and Prior Authorization department by assisting with the implementation and management of both written and verbal communications to members and physicians Is available for consultation on pharmacy-related questions and issues for others within the organization
- Contributes to program improvements by using continuous quality improvement processes, by being proactive in identifying improvement opportunities and by contributing on-going consultation and collaboration with product leaders
- Upheld clinical integrity of pharmaceutical solutions by staying up to date on medication information, contributing to the identification of pharmacy program best practices, collaborating with Medical Directors, Clinical Pharmacist, and Clinical Specialty
Clinic Pharmacist
Neuropsychiatric Center Pharmacy, The Harris Center for Mental Health and IDD
09.2021 - 09.2022
- Maintains personal knowledge of state and federal laws, drug knowledge and The Harris Center policies and procedures in order to supervise pharmacists and support staff ensuring accurate preparation and dispensing of pharmaceuticals, adherence to state and federal pharmacy rules and regulations, and Compliance with The Harris Center policies and procedures
- Anticipates the needs and issues of customers/suppliers in order to insure effective departmental operations
- Provides leadership to the department through effective organization, direction of activities when the PIC is not on site
- Maintains appropriate controls of department functions to insure a smooth and effective operation
- Supports inventory control procedures that ensure adequate stock, prevent diversion, remove expired drugs and update pricing while maintaining the approved drug budget
- Assists with review of all data entry during the month to verify consumer’s plan, physician data, etc is correct which enables pharmacy administration to complete month end financial reports
- Participated in quarterly P&T committee meetings
- Timely submission of invoices and/or other accounts payable documents
- Provides accurate, efficient, and appropriate pharmaceutical distribution services to consumers by properly interpreting drug orders, entering drug orders into the pharmacy computer system and dispensing appropriate medications in a timely manner
- Attends staff meetings for pharmacy and clinic and reviews minutes in communication binder
- Performs all functions of a The Harris Center Clinic Pharmacist
- Supports and embraces the PAP processes, policies and procedures
- Assist in the maintenance a profile driven system for inpatient use via the automated dispensing system (PYXIS)
- Assist in the maintenance of a pharmacy driven MAR for nursing
- Assure best practices in an inpatient setting are utilized up to and including the MAR, profile driven system, unit inspections
- Actively supports the automated dispensing system and the interface with the pharmacy software system
- Actively supports increasing nursing, pharmacist, pharmacy technician and ADT personnel knowledge of the system to reduce pharmacist burden related to these activities
- Actively assists pharmacy technicians with discharges and routes duties as necessary
- Exercises professional judgment in imparting therapeutic and drug information to patients and health care professionals
- Provides support in accordance with issues identified with patient satisfaction
- Participates in medication error review and Quality measures as needed, including root cause analysis and failure mode effect analysis
- Actively monitors, reviews and reports potential and actual adverse drug reactions
- Actively involved in identifying, developing, reviewing and approving medication order sets and clinical decision support
- Establishes open lines of communication with staff, other healthcare providers, and consumers in a manner that exemplifies a customer service attitude
Pharmacist in Charge
Neuropsychiatric Center Pharmacy, The Harris Center for Mental Health and IDD
03.2019 - 09.2021
- Implemented PYXIS Med station ES, trained pharmacy staff and nursing team on device usage, troubleshooting and how PYXIS interfaces with Epic
- Implemented EPIC inpatient and Willow Ambulatory, built system, served on implementation committee as a subject matter expert and super user, trained after hour remote order entry support on Epic inpatient
- Implemented after hour remote order entry service
- Created a non-formulary agreement with Randall’s pharmacy to fill non-formulary prescription
- Conducted quarterly in-services with nursing team to ensure safe medication practices
- Maintained pharmacy budget and worked with physician team on prescribing practices to ensure pharmacy stayed within budget
- Conducted monthly meetings with pharmacy team to discuss ISMP newsletter and how to implement safe medication practices in the pharmacy
- Established and maintained medication rooms for inpatient and residential units
- Created and got approval from P&T therapeutic interchange list
- Established sample program with pharmaceutical companies for long-acting injections and put in place a procedure for the procurement of the samples
- Oversaw patient assistance program in outpatient pharmacy setting
- Conducted drug review summaries along and gave recommendations on formulary addition request
- Established pharmacy formulary in Epic and Pyxis
- Built security groups for users and medications to prevent diversion
- Performed daily clinical duties such as weight-based dosing, adverse drug event reviews, therapeutic interchanges, consulted psychiatrist on appropriate therapy for primary care medications
- Participated on Safety committee to examine medication events and created safeguard to prevent medication events from occurring
- Conducted Root Cause Analysis for medication events
- Set up medication room for child and adolescent unit and established formulary with Medical Director
- Work with Medical director to create and implement order sets for prn medications, weight-based dosing, nicotine replacement therapy, and insulin sliding scale
- Participated in quarterly P&T committee meetings
Relief Pharmacist
The Harris Center for Mental Health & IDD
12.2017 - 03.2019
- Provides supervision of pharmacy technicians in a manner consistent with agency policies and procedures as well as the TXSBP and other regulatory bodies
- Provides supervision of the pharmacy in absence of the PIC in a manner consistent with the agency policies and procedures as well as the TXSBP and other regulatory bodies
- Provides accurate, efficient and appropriate pharmaceutical distribution services to consumers by properly interpreting drug orders, entering orders into the pharmacy computer system, and dispensing the appropriate medications
- Reviews consumer’s pharmaceutical records and monitors for efficient drug therapy, drug interactions, adverse drug reactions, contraindications, allergies and sensitivities
- Accurately enter orders in the computer in the computer in a timely manner
- Screen for drug interactions, allergies, order duplications, appropriate diagnosis prior to order entry
- Assure facility queues are addressed in a timely manner
- Investigate and report adverse drug events and medication incidents
- Review and interpret all physician orders received, using patient profile
- Review and verify Pyxis drugs prior to filling
- Reconcile daily Pyxis report
Pharmacist
CVS Pharmacy
10.2016 - 02.2019
- Counseling patients on new medications
- Checking in control and narcotic inventory
- Assisting in filling of prescriptions
- Counseling patients on OTC products
- Evaluating medication compliance through patient adherence calls
- Transferring prescriptions to and from other pharmacies
- Resolving DURs (drug-interaction, dose adjustments, duplicate therapy, contraindications, etc.)
- Managing and directing pharmacy technicians to maintain functional workflow
- Managing pharmacy metrics and maintaining all regulatory compliances
Pharmacy Intern
CVS Pharmacy
05.2014 - 10.2016
- Counsel patients on new medications
- Checking in control inventory
- Assisting in filling of prescriptions
- Counseling patients on OTC products
- Evaluating medication compliance through patient adherence calls
- Transferring prescriptions to and from other pharmacies
ScriptSync Ambassador
CVS Pharmacy
06.2015 - 05.2016
- Learn and master scriptsync program
- Serve as guides to scriptsync trainers
- Evaluate assigned stores on performance and knowledge of scriptsync
Pharmacy Technician
Mercury Drive Pharmacy
06.2011 - 12.2012
- Provided guests with fast, fun and friendly service
- Provided “genuine healthcare”
- Assisted guests with purchasing medications
- Worked with pharmacist and technicians to accurately fill400 prescriptions daily
- Assisted guest with questions over the phone and in person
- Typed medication and immunization prescriptions in correctly using PDX
- Counseled patients along with Pharmacist approval on over the counter medications
- Ordered and stocked shelves to ensure medications are always available for guests
- Returned medications to stock that had not been picked up
- Compounded drugs with mortar and pestle for guests
Education
Doctorate of Pharmacy -
Hampton University School of Pharmacy
Hampton, Virginia05.2016
Pre-Pharmacy Curriculum - undefined
Hampton University
Hampton, Virginia05.2012
Skills
- Managed Care, Project Management, Public Speaking, Patient Counseling, Clinical Pharmacy, Inventory Management, Pharmacy budget management, PAP, Implement and Maintain Sample Program, Procedure development, Standard Operating Procedures, CPOE, Medication Safety Committee, P&T, Procedure writing, Epic subject matter expert, Pyxis Subject Matter Expert, Meditech, Job Justification, Prior authorization, Specialty drugs, weight-based, renal, hepatic dosing, MTM
- Fills prescriptions in an accurate and timely manner Reviews and verifies or enters orders into the medication management information system Assures that orders present no significant problems in regard to drug interactions, incompatibilities, therapeutic duplications or patient safety Performs immunization administration upon patient request
- Supervises and directs work of pharmacy technicians Coordinates medication preparation and distribution work of the pharmacy technicians and ensures accuracy prior to dispensing medications for distribution
- Provides counseling to patients, families, or caregivers regarding their medications, to support appropriate and effective drug use Provides accurate, appropriate and timely information to physicians, nurses, patients and others regarding medication therapy, drug product guidelines, law and regulations, medication formulary and other topics related to medication use and control
- Supervises the day-to-day operations of the pharmacy that may include inventory maintenance, interactions with insurance companies, and accurate and appropriate record keeping
- Proficient in Epic inpatient and Epic Willow Ambulatory
- Proficient in Microsoft Office
- Proficient in PMB software PANDA, PAS
- Proficient in Pyxis Medstation ES and4000
- Experienced in Medication Therapy Management
- Proficient in Etreby and Anasazi
- Managed Care Experience
- GLP-1 specialist
- Proficient in VUE360RX
Certification
- ACPE IV Certified July2017-Present
- Cardiopulmonary Resuscitation (CPR) Certified April2012-Present
- Adult, Child, Infant CPR and AED Certification American Environmental Health and Safety
- Basic First Aid and Blood borne Pathogens Certification American Environmental Health and Safety
- ASHP Immunization Certification March2015-Present
- Pharmacy Intern License September2012-October2016 Commonwealth of Virginia, Department of Health Professions Texas State Board of Pharmacy
- PCCA Compounding and laboratory training January2014 Houston, Texas
- Certified Pharmacy Technician (PTCB) CPhT May2011-January2012
- Medication Therapy Management (MTM) March2016 Hampton, VA
- Registered Pharmacist October2016-Present Texas State Board of Pharmacy
Publications
- “Asthma Case Presentation” Riverside Hospital July2015
- “Simvastatin for the Prevention of Exacerbations in Moderate to Severe COPD” Journal Club, Riverside Pharmacy July2015
- “Specialty Drugs” Davis Drug Pharmacy August2014
- “Aranesp” Select Specialty Pharmacy August2014
- “OTC drugs” Rite-Aid Pharmacy Hampton, Virginia August2013
Awards
Special Recognition for The Epic EHR Project April2021, Special Recognition as Epic Pharmacy Subject Matter Expert April2021, Certificate of Recognition from Chief Medical Officer September2020, Certificate of Recognition from Chief Financial Officer February2021, Houston Endowment Scholarship Fall2008-Spring2012, Academic Competitiveness Scholarship Fall2009-2010, Dean’s List at Hampton University Fall2011, Dean’s List at Hampton University Fall2008, Memorial Hermann Hospital Scholarship Fall2008, Jack and Jill Scholarship Fall2008
Timeline
Prior Authorization Pharmacist (Contractor)
OptumRx
08.2024 - Current
Prior Authorization Pharmacist
Gainwell Technologies
09.2022 - 08.2024
Clinic Pharmacist
Neuropsychiatric Center Pharmacy, The Harris Center for Mental Health and IDD
09.2021 - 09.2022
Pharmacist in Charge
Neuropsychiatric Center Pharmacy, The Harris Center for Mental Health and IDD
03.2019 - 09.2021
Relief Pharmacist
The Harris Center for Mental Health & IDD
12.2017 - 03.2019
Pharmacist
CVS Pharmacy
10.2016 - 02.2019
ScriptSync Ambassador
CVS Pharmacy
06.2015 - 05.2016
Pharmacy Intern
CVS Pharmacy
05.2014 - 10.2016
Pharmacy Technician
Mercury Drive Pharmacy
06.2011 - 12.2012
Pre-Pharmacy Curriculum - undefined
Hampton University
Doctorate of Pharmacy -
Hampton University School of Pharmacy
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