Stephanie Carrillo
Fayetteville,United States
Summary
Results-driven customer service professional focused on delivering exceptional support for diverse needs. Successful at managing concerns and resolving conflicts to maximize customer satisfaction. Offers strong background in retail customer relations. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Thorne Research Inc.
Summerville, South Carolina
01.2025 - Current
- Educated customers on product features to enhance knowledge and engagement.
- Processed orders and returns in compliance with company policies.
- Resolved customer complaints promptly while maintaining exceptional service standards.
- Assisted customers with product selection, ordering, billing, returns, and technical support.
- Addressed inquiries by providing accurate information on products and services.
- Participated in educational opportunities to update job knowledge.
- Handled difficult customer situations with empathy and professionalism.
- Managed customer accounts and updated database information.
Customer Service Representative
EClerx Services
Fayetteville, NC
11.2020 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
ESL teacher
Maternal Bilingue Tatas
Cali, Colombia
08.2018 - 12.2019
- Develop a captivating and creative program suitable for preschool children and infants
- Collaborate with administrators and fellow teachers
- Helped children explore new ideas and concepts through hands-on learning
- Encouraged children to learn through play and exploration
- Monitored student progress against goals and reported findings to administration and parents
- Kept classroom clean and organized through regular attention to upkeep requirements
- Protected children from avoidable injuries through effective management of classroom and outside activities
- Assisted children with difficult situations to encourage positive interactions and build important social skills
- Plan and execute calendar events
- Using the school portal and applications to keep parents and families informed
ESL Teacher
Jardin Infantil Aprendamos
Cali, Colombia
09.2017 - 12.2019
- Develop a captivating and creative program suitable for preschool children and infants
- Collaborated effectively with preschool team members to offer children diverse learning opportunities, ample playtime, and caring environments critical to early childhood success
- Built social, emotional and behavioral skills in children through modeling and positive reinforcement
- Protected children from avoidable injuries through effective management of classroom and outside activities
- Monitored student progress against goals and reported findings to administration
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials
- Helped children explore new ideas and concepts through hands-on learning
- Communicate with parents, administration and faculty frequently through meetings or the school portal
- Plan and execute social and calendar events
Co-Leader Rise & Shine Playgroup
St Marks Church, Battersea Rise
London, United Kingdom
04.2015 - 05.2016
- Plan activities suitable for infants, children and guardians
- Collaborate with staff and volunteers
- Organize a weekly and monthly budget taking in to consideration donations and play group fees to ensure materials and food are provided for children and families
- Organize different activity stations suitable for each age group
- Welcoming new families and guardians, maintain positive communication and solve any conflict that may arise
- Basic administration
Brand Manager
D&G Harrods
London, United Kingdom
08.2009 - 11.2012
- Ramped up quickly to meet sales needs of different products within company brand
- Elevated team success by role-modeling optimal sales and branding techniques
- Achieved business targets consistently, partnering with retail teams to implement creative sales solutions
- Helped sales associates exceed goals by teaching each about products, service requirements, and customer engagement strategies
- Satisfied clients with close collaboration and consistent achievement of targets
- Captured new customers using creative and fresh approaches
Supervisor
All Saints
London, United Kingdom
09.2008 - 07.2009
- Helped team meet targets by keeping stock levels optimized and coordinating necessary resources to support employees' needs
- Oversaw work of 20 employees each day, monitoring activities and assigning tasks to cover demands
- Protected store funds, counting drawers before and after shifts and preparing daily deposits
- Managed presentation needs by teaching employees how to clean customer areas and reset stock
- Empowered staff with strategies for handling difficult situations and complicated sales
- Uphold store standards for merchandise quality and customer service, implementing swift corrective actions to deal with daily issues
- Maintained high employee morale and team spirit by communicating openly with team members and quickly assisting with diverse issues
- Brought in new customers with unique customer appreciation events and special sales
- Minimized store losses, training team members how to spot and prevent theft
- Met financial and administrative targets, accurately tracking funds and keeping records current
Sales Assistant
Office Shoes
London, United Kingdom
11.2007 - 09.2008
- Maintained sales floor in alignment with operational and visual standards
- Greeted customers with friendly and welcoming attitude
- Answered all questions regarding inventory, sales, and promotions
- Recorded and processed custom orders by phone and in person
- Assisted with displays and offered ideas to increase product appeal
- Worked well with other employees to ensure smooth processes
- Answered phone calls and relayed messages to store personnel
- Maintained and labeled all merchandise in stockroom by category
- Carefully and accurately rang up items and neatly packed customer bags
- Handled sales floor needs, including pricing and signage updates
Education
American Intercontinental University -
American Intercontinental University
London, Greater London, United Kingdom06.2009
GCSE´s and A Levels -
Ashcroft Technology Academy
London, Greater London, United Kingdom07.2007
Some College (No Degree) -
American Public University
Charles Town, WVSkills
- Activity leadership
- Staff coaching
- Written communication
- Time management
- Customer relations
- Tactful and diplomatic
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
Hobby Farming, Beekeeping, and Sustainable Agriculture
Timeline
Customer Service Representative
Thorne Research Inc.
01.2025 - Current
Customer Service Representative
EClerx Services
11.2020 - Current
ESL teacher
Maternal Bilingue Tatas
08.2018 - 12.2019
ESL Teacher
Jardin Infantil Aprendamos
09.2017 - 12.2019
Co-Leader Rise & Shine Playgroup
St Marks Church, Battersea Rise
04.2015 - 05.2016
Brand Manager
D&G Harrods
08.2009 - 11.2012
Supervisor
All Saints
09.2008 - 07.2009
Sales Assistant
Office Shoes
11.2007 - 09.2008
American Intercontinental University -
American Intercontinental University
GCSE´s and A Levels -
Ashcroft Technology Academy
Some College (No Degree) -
American Public University