Semaija Johnson
Concord,USA
Summary
Resourceful professional with a proven track record in mentoring and supporting peers. Demonstrates strong organizational skills and creative problem-solving abilities. Committed to enhancing team collaboration and driving impactful results through effective leadership.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Renewal By Anderson
Charlotte, North Carolina
11.2025 - Current
- Maintained knowledge of company products, services, policies, and procedures to support effective customer assistance.
- Developed and implemented sales strategies that improved customer engagement and contributed to increased sales volume.
- Recorded customer interactions into database system accurately to ensure comprehensive tracking of customer communications.
Program Assistant
Western Carolina University
Cullowhee, North Carolina
05.2025 - 08.2025
- Coordinated events and programs that increased student engagement and participation.
- Led training sessions for new staff on program policies and procedures to ensure compliance and understanding.
- Contributed to weekly team meetings by updating project statuses and addressing colleagues' challenges.
- Managed office supplies inventory to ensure availability for daily operations.
Peer Leader
Western Carolina University Residential Living
Cullowhee, NC
06.2023 - 01.2025
- Mentored new students, cultivating a supportive community to ease their transition.
- Offered emotional support to students confronting personal challenges, enhancing their resilience.
- Guided new students in navigating campus resources and support services.
Education
Bachelor of Science - Entrepreneurship
Western Carolina University
Cullowhee, NC05-2025
Skills
- Outlook proficiency
- Innovative problem-solving
- Education fundamentals
- Activity leadership
- Mentoring peers
- Artistic education background
Affiliations
Volunteer, University Park Creative Arts: Charlotte, NC (2023-2025)
Timeline
Customer Service Specialist
Renewal By Anderson
11.2025 - Current
Program Assistant
Western Carolina University
05.2025 - 08.2025
Peer Leader
Western Carolina University Residential Living
06.2023 - 01.2025
Bachelor of Science - Entrepreneurship
Western Carolina University