Grace Delgado
Arnold,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Associate (Seasonal)
Walgreens
09.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Customer Service Representative
Smoothie King
11.2019 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Graphic Design
Jefferson College
Hillsboro, MO05.2023
High School Diploma -
Fox Sr. High School
Arnold, MO05.2021
Skills
- Customer Support
- Team Collaboration
- Stock Replenishment
- Customer Service
- Refunds and Exchanges
- Guest Services
- Account Updating
- Account Management
- Product Knowledge
- Excel proficiency
- Outlook proficiency
Timeline
Customer Service Associate (Seasonal)
Walgreens
09.2020 - 03.2021
Customer Service Representative
Smoothie King
11.2019 - 04.2020
Associate of Arts - Graphic Design
Jefferson College
High School Diploma -
Fox Sr. High School
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Berenice GuillenBerenice Guillen
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Patricia WoodwardPatricia Woodward
Teacher's Assistant at Special School District Of St. Louis CountyTeacher's Assistant at Special School District Of St. Louis County