Rita Gilreath
Phoenix,AZ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
43
43
years of professional experience
Work History
Customer Service Associate (Seasonal)
Williams-Sonoma, Inc
10.2024 - 12.2024
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Customer Service Associate
PetSmart Corporate
03.2021 - 02.2024
- Handled large volume of inbound calls booking pet hotel boarding reservations and salon grooming appointments
- Provided outstanding customer service in a professional and personable manner
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company procedures, fostering a supportive work environment.
Senior Elite Service Associate
Marriott International
10.2012 - 02.2021
- Handled high-volume inbound calls from Marriott BonVoy members to resolve account issues promoting customer loyalty.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Assisted in securing hotel reservations using the member rewards.
Realtor
Keller Williams Realty
03.2011 - 12.2020
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
New Home Consultant
Celebrity Homes Inc
05.2009 - 03.2011
- Enhanced company reputation by delivering exceptional customer service and maintaining strong relationships with clients, builders, and real estate professionals.
- Maintained model homes and overall community look in line with planning and HOA standards.
- Reviewed and executed confidential documents, contracts and disclosures.
Buyer's Agent/Realtor
RE/MAX Professionals Real Estate
07.2007 - 05.2009
- Represented buyers and negotiated on buyer's behalf in new home purchase
- Provided customer support throughout buying/selling process
Realtor/Sales Associate
NP Dodge Real Estate Company
07.2006 - 05.2007
- Advised and informed prospective clients on current market activities and conditions.
- Negotiated, facilitated, and managed real estate transactions.
- Collaborated with mortgage brokers, home inspectors, and other industry professionals to provide seamless transaction experiences for clients.
Senior Business Systems Analyst
Mutual of Omaha
06.1982 - 06.2006
- Conducted comprehensive testing processes for quality assurance, minimizing post-installation issues and improving end-user satisfaction.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
- Provided expert-level support to end-users in troubleshooting technical issues, promoting a positive user experience across various business functions.
Education
Real Estate Certificate -
Randal School of Real State
Omaha, Nebraska06.2006
Bachelor of Science - Criminal Justice, Minor in Sociology
University of Nebraska Lincoln
Lincoln, Nebraska08.1982
Skills
- Customer service expertise
- Problem resolution
- Collaborative teamwork
- Interpersonal skills
Timeline
Customer Service Associate (Seasonal)
Williams-Sonoma, Inc
10.2024 - 12.2024
Customer Service Associate
PetSmart Corporate
03.2021 - 02.2024
Senior Elite Service Associate
Marriott International
10.2012 - 02.2021
Realtor
Keller Williams Realty
03.2011 - 12.2020
New Home Consultant
Celebrity Homes Inc
05.2009 - 03.2011
Buyer's Agent/Realtor
RE/MAX Professionals Real Estate
07.2007 - 05.2009
Realtor/Sales Associate
NP Dodge Real Estate Company
07.2006 - 05.2007
Senior Business Systems Analyst
Mutual of Omaha
06.1982 - 06.2006
Bachelor of Science - Criminal Justice, Minor in Sociology
University of Nebraska Lincoln
Real Estate Certificate -
Randal School of Real State
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