Stephanie Caviness
Waller County Tax Office
Columbus,TX
27
years of professional experience
Detail-oriented professional with experience in field appraisal, tax collection, store operations, and front office support. Skilled in time management, multitasking, and written communication. Known for resolving customer concerns, supporting compliance-driven work, and maintaining organized, accurate records.
Work History
Chief Deputy
3 Years 5 Months- Processed vehicle registration, title, and license applications with accuracy and attention to compliance requirements.
- Verified customer documents and identity information to support secure DMV transactions.
- Provide training to new clerks, ensuring thorough understanding of policies, processes, and best practices.
- Processed tax payments and issued receipts with accuracy.
- Assisted taxpayers with account inquiries, balances, and payment options using clear, professional communication.
- Conduct audits of all inventory.
Field Appraiser/Tax Collector
4 Years 7 Months- Conducted field inspections to verify property characteristics, occupancy, and condition for accurate mass appraisal records.
- Analyzed sales, permits, and property data to support equitable valuation decisions and assessment updates.
- Measured and sketched residential and commercial properties for precise appraisal card and parcel record maintenance.
- Resolved taxpayer inquiries by explaining valuation methods, property classifications, and protest documentation requirements.
- Administered tax collection procedures, ensuring accurate processing of payments, penalties, and delinquent accounts.
Store Manager
9 Years- Directed daily store operations, ensuring compliance with company policies and convenience store standards.
- Supervised team performance, scheduling, and coaching to maintain consistent customer service.
- Managed inventory ordering, stocking, and product rotation to support store availability.
- Resolved customer concerns quickly, preserving service quality and repeat business.
Front Office Assistant
9 Years 7 Months- Managed multi-line phone system and scheduled service appointments with accuracy.
- Coordinated front desk workflow to maintain smooth reception and office coverage.
- Greeted customers and routed inquiries to appropriate sales and service staff.
- Processed deal paperwork, title documents, and customer files for compliance.
- Processed vehicle title and registration documents with strict accuracy and compliance.
- Reviewed ownership records, liens, and supporting paperwork to resolve title discrepancies.
Education
High School Diploma
Skills
Decision-making
Training and mentoring
Record keeping
Team leadership
Compliance management
Time management
Multitasking and organization
Verbal and written communication
Timeline
Chief Deputy
Waller County Tax Office
05.2023 - CurrentRead More
Field Appraiser/Tax Collector
Colorado County Appraisal District
08.2018 - 03.2023Read More
Store Manager
Valero Corner Store
06.2009 - 06.2018Read More
Front Office Assistant
Columbus Ford Mercury
08.1999 - 03.2009Read More
John Jay High
High School Diploma
Read More