Stephanie Cervantes
Santa Ana,CA
Summary
Customer service professional with 6 years of experience in delivering exceptional support and solutions. Proven ability to enhance customer satisfaction and drive operational efficiency. Eager to leverage skills in a dynamic environment that fosters growth and innovation.
Overview
8
8
years of professional experience
Work History
Leasing Specialist at Corporate Office
Advanced Property Services Management
Tustin
09.2021 - Current
- Served as primary contact for inbound leasing inquiries at corporate office and 40 properties.
- Maintained details on affordable housing options for seniors and families, including availability and pricing.
- Prospected sales opportunities through up to 50 calls daily via telephone, email, and mail.
- Assisted property managers with sales activities, focusing on lease-ups for newly constructed properties.
- Utilized Yardi property management system to manage data across all 40 properties.
- Updated property contact list monthly for compliance purposes and prospective tenants.
- Maintained interest lists for new developments in multiple cities within OC/LA area.
- Conducted property tours for potential tenants to highlight available units.
Resolution Specialist
Optima Tax Relief
Costa Mesa
01.2020 - 07.2021
- Filed tax records to enhance system efficiency and maintain organized information.
- Consulted with customers to identify needs and recommend optimal plans.
- Delivered prompt, expert service to address all tax account requirements.
- Documented tax forms and verified personal information for secure tracking.
- Collaborated with team members to accomplish assignments and meet team objectives.
Front Desk Agent
Great Wolf Lodge Hotel
Garden Grove
10.2019 - 02.2020
- Greeted and registered guests, ensuring efficient check-in and check-out processes.
- Managed reservation systems to confirm bookings and update guest information.
- Coordinated room assignments and accommodated special requests from guests.
- Handled cash transactions accurately during front desk operations and billing procedures.
- Verified customer credit and established payment methods for accommodations.
- Contacted housekeeping or maintenance staff when guests reported issues.
- Issued room keys and provided escort instructions to bellhops.
- Performed bookkeeping activities, including account balancing and nightly audits.
Retail, Cosmetics Expert, Cashier, Customer Service
Target
Santa Ana
10.2017 - 02.2019
- Trained less experienced team members in procedures, standards and performance strategies.
- Completed Daily Cash balancing.
- Maintained visually appealing and effective displays for the entire store.
- Audited back house where products were stored.
- Sampled products on weekends to guests.
Skills
- Motivated attitude
- Solution-oriented skills
- Proficient in Excel
- Proficient in Microsoft Word
- Proficient in Outlook
- Data entry
- Hospitality expertise
- Email communication skills
- Yardi software proficiency
- Salesforce experience
- Property management
- Affordable housing knowledge
- Customer service excellence
Languages
Bilingual in Spanish
Timeline
Leasing Specialist at Corporate Office
Advanced Property Services Management
09.2021 - Current
Resolution Specialist
Optima Tax Relief
01.2020 - 07.2021
Front Desk Agent
Great Wolf Lodge Hotel
10.2019 - 02.2020
Retail, Cosmetics Expert, Cashier, Customer Service
Target
10.2017 - 02.2019