Stephanie Cervantes
Phoenix,AZ
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
Work History
Lead of Embedded Remote Operations (Remote)
Datavant
Phoenix, AZ
03.2018 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintains master patient index by completing assigned portion of daily audit trail
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Arranged all chart forms, correspondence reports (e.g., operative, lab, electrocardiogram, x-ray, pathology, ) in appropriate order per facility policy/procedures
EMR Processor of Embedded Remote Operations
Datavant
Phoenix, AZ
04.2017 - 03.2018
- Streamlined data processing workflows to enhance efficiency and accuracy across multiple projects.
- Developed and maintained documentation for standard operating procedures to ensure compliance and consistency.
- Monitors the accuracy and completeness of clinical information used for measuring and reporting physician and medical center outcome data
- Proper invoicing for medical records
- Communicate with members of the patient care team on clinical documentation improvement strategies and workflows, including a real time physician escalation process and real time concurrent notification
- Process request for private health information (PHI)
- Mentored junior processors, fostering skill development and enhancing team performance through knowledge sharing.
- Increased productivity by effectively managing workload and prioritizing tasks.
Sales Associate
Metro PCS
Phoenix, Arizona
07.2015 - 03.2017
- Achieved sales targets by effectively promoting products and services to customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring stock levels met demand and minimizing shortages.
- Trained new staff on product knowledge and sales techniques to enhance team performance.
- Developed strong customer relationships through personalized service and follow-up communication.
- Analyzed sales data to identify trends, driving targeted marketing strategies for increased revenue.
- Implemented promotional campaigns that boosted store visibility and attracted new customers.
- Collaborated with management to refine operational processes, enhancing overall efficiency in store operations.
Receptionist Assistant
Express
Phoenix, AZ
06.2011 - 06.2015
- Managed front desk operations, ensuring smooth workflow and positive visitor experiences.
- Assisted in scheduling appointments and coordinating meetings for staff members.
- Handled multi-line phone system, directing calls and addressing inquiries promptly.
- Maintained organized filing systems and updated records to enhance office efficiency.
- Provided administrative support by preparing documents and managing correspondence.
- Trained new staff on office procedures, improving onboarding processes and team integration.
- Implemented improvements to front desk protocols, increasing overall productivity and service quality.
- Developed positive relationships with clients, fostering a welcoming environment and strengthening customer loyalty.
Education
High school diploma -
Tumbleweed Learning Center
07-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
LANGUAGES
Spanish
Native
Timeline
Lead of Embedded Remote Operations (Remote)
Datavant
03.2018 - Current
EMR Processor of Embedded Remote Operations
Datavant
04.2017 - 03.2018
Sales Associate
Metro PCS
07.2015 - 03.2017
Receptionist Assistant
Express
06.2011 - 06.2015
High school diploma -
Tumbleweed Learning Center