Stephanie Chagoya
Elgin,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service
Target
Elgin, IL
11.2020 - Current
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Collaborated with Fullfilment and General Merchandise departments to achieve a better score district wise.
Drive Thru Operator
McDonald's Restaurant
Elgin, IL
06.2020 - 11.2020
- Communicated clearly with team members to assemble and deliver correct order to customer and reduce errors.
- Advanced customer to window quickly to efficiently move drive-thru line and promptly handle next customer.
- Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.
- Repeated customer order, suggestively sold upgrades or additional products and asked customer to verify order on drive-thru screen to promote accuracy.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Performed cash, card and check transactions to complete customer purchases.
Education
GED -
South Elgin High School
South Elgin, IL05.2021
Skills
- Flexible and Adaptable
- Customer Service
- Responsible
- Self-Motivated
- Fluent in Spanish
Timeline
Customer Service
Target
11.2020 - Current
Drive Thru Operator
McDonald's Restaurant
06.2020 - 11.2020
GED -
South Elgin High School
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