Stephanie Chambers
Richton Park,IL
Summary
Results-driven Digital Banker at BMO Financial Group with expertise in digital banking platforms and a strong focus on customer satisfaction. Enhanced product adoption rates through effective education on digital tools, while ensuring compliance with data privacy regulations. Proven ability to optimize banking operations and deliver exceptional service across multiple channels.
Overview
11
11
years of professional experience
Work History
Digital Banker
BMO Financial Group
09.2020 - Current
- Assisted customers with online and mobile banking navigation, resolving routine access and transaction issues.
- Guided clients through digital enrollment, password resets, and secure authentication processes.
- Identified banking needs and recommended suitable accounts, cards, and self-service solutions.
- Processed account maintenance requests while maintaining accuracy and adherence to compliance standards.
- Educated customers on digital tools, bill payments, transfers, and alert setup for convenient banking.
- Verified customer information and protected sensitive data during every interaction and transaction.
- Supported branch and contact center workflows by delivering consistent service across multiple channels.
- Maintained up-to-date knowledge of regulatory requirements related to digital banking services, ensuring full compliance in all operations.
- Enhanced customer satisfaction by providing efficient and knowledgeable digital banking support.
- Educated customers on the benefits of digital banking products, leading to higher product adoption rates.
Pharmacy Technician
United Rx Pharmacy
04.2018 - 09.2020
- Prepared prescriptions for pharmacist verification, following established dispensing procedures.
- Entered patient and prescription data into pharmacy systems with accuracy and confidentiality.
- Retrieved, counted, and labeled medications according to prescription instructions and safety standards.
- Assisted patients with refill requests, insurance questions, and prescription status updates.
- Verified medication details and dosage information to reduce dispensing errors and ensure compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Compliance Coordinator
Staff Management SMX
06.2015 - 09.2017
- Coordinated onboarding documentation, ensuring accurate I-9, background check, and drug screen records.
- Reviewed compliance files for completeness, correcting discrepancies before client submission.
- Tracked candidate status updates across staffing systems to support timely placement.
- Communicated documentation requirements to associates and site teams, reducing processing delays.
- Updated employee data in staffing databases, maintaining confidentiality and accuracy.
- Supported compliance workflows by preparing reports, logs, and verification documents.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
Education
High School Diploma -
Rich South High School
Skills
- Agile project management
- Data privacy regulations
- Cybersecurity awareness
- Performance metrics analysis
- Digital payment systems
- Banking operations optimization
- Digital banking platforms
- Mobile banking solutions
Timeline
Digital Banker
BMO Financial Group
09.2020 - Current
Pharmacy Technician
United Rx Pharmacy
04.2018 - 09.2020
Compliance Coordinator
Staff Management SMX
06.2015 - 09.2017
High School Diploma -
Rich South High School