Stephanie Chao
Hospitality
Victorville,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills and build self growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Server Assistant Manager
Yoshi Sushi
Victorville, California
11.2017 - 03.2023
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Hostess/Server Assistant
Molly Brown's Country Cafe
Victorville, CA
04.2021 - 05.2021
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
Server Assistant Manager
Hanabi
Victorville, CA
12.2020 - 11.2021
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Led team of servers to consistently meet customer service and sales targets.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
Waitress
Goldengate Chinese Restaurant
Victorville, CA
12.2019 - 02.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Counter Server
Fresh Wok
Hesperia, CA
10.2013 - 10.2017
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Demonstrated knowledge and applied proper food handling standards.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
Education
Associate of Business Administration - Business Administration
Victor Valley College
Victorville, CA 08.2009 - 06.2012
Skills
Workflow planning
undefinedTimeline
Hostess/Server Assistant
Molly Brown's Country Cafe
04.2021 - 05.2021
Server Assistant Manager
Hanabi
12.2020 - 11.2021
Waitress
Goldengate Chinese Restaurant
12.2019 - 02.2020
Server Assistant Manager
Yoshi Sushi
11.2017 - 03.2023
Counter Server
Fresh Wok
10.2013 - 10.2017
Associate of Business Administration - Business Administration
Victor Valley College
08.2009 - 06.2012
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