Binod Jwarchan
Sunnyside,NY
Summary
- Intrinsically motivated, results-driven professional with strong leadership qualities seeking professional challenges to create an impact.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data/Business Analyst position. Ready to help team achieve company goals by willing to take on added responsibilities. Detail-oriented team player with strong organizational and time management skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Assistant Restaurant Manager and Head Server
Ginger and Lemongrass
1253 150th St, Whitestone, NY 11357
07.2020 - 01.2024
- Managed team of up to 10 restaurant staff, and doubled restaurant sales to $1.3 million.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Server Assistant
Cull and Pistol Oyster Bar
75 9th Ave, NY
05.2019 - 03.2020
- Recognized by LP6 award at Lobster Place for exceptional stewardship and dedication.
- Supported efficient service flow by accurately relaying guest orders to kitchen staff and promptly delivering completed dishes to tables.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Assistant Manager
Family Dollar
1274 Westchester Ave, Bronx, NY
12.2018 - 05.2019
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Senior Server
Haru Sushi
1329 3rd Ave, NY
08.2005 - 08.2017
- Proven record of delivering exceptional customer service to all patrons (above 95%) consistently on numerous “Secret Shopper’s Reports”.
- Consistently achieved highest sales average per customer, maximum sales and highest tips percentage among servers, and earned numerous appreciations and recognitions.
- Became an effective team player in reversing negative profit performance in 2005 by mainly focusing on customer experience, teamwork and implementing suggestive selling.
- Assisted in training new servers, leading to an improved team dynamic and higher overall performance.
- Balanced multiple responsibilities during peak hours, maintaining high levels of efficiency and customer satisfaction without sacrificing attention to detail.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Proficient in making and suggesting classic and house specialty cocktails. Covered many bartending shifts as the restaurant needed.
- Applied comprehensive knowledge of wine, sake, and beer to increase daily beverage sales.
- Paid attention to detail while completing assignments.
Server
Hamachi Japanese Restaurant
05.2004 - 07.2005
- Cultivated warm relationships with regular customers leading to repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Google Data Analytics Professional Certificate -
Google
Mountain View04.2024
Bachelor of Science - Business
CUNY School of Professional Studies
NY, NY12.2015
Career Diploma - Hotel/Restaurant Management
Penn Foster Career School
Scranton, PA10.2006
Skills
- Leadership
- Customer service
- Staff Supervision
- Profitability Optimization
- Teamwork
- Anticipating Problems
- Kitchen staff coordination
- Workflow Planning
- Critical Thinking
- Calm and Pleasant Demeanor
- Wine and beverage knowledge
- Training and Onboarding
Timeline
Assistant Restaurant Manager and Head Server
Ginger and Lemongrass
07.2020 - 01.2024
Server Assistant
Cull and Pistol Oyster Bar
05.2019 - 03.2020
Assistant Manager
Family Dollar
12.2018 - 05.2019
Senior Server
Haru Sushi
08.2005 - 08.2017
Server
Hamachi Japanese Restaurant
05.2004 - 07.2005
Google Data Analytics Professional Certificate -
Google
Bachelor of Science - Business
CUNY School of Professional Studies
Career Diploma - Hotel/Restaurant Management
Penn Foster Career School