Stephanie Cheong
Oakland
Summary
Dedicated and compassionate healthcare-driven professional with a strong foundation in patient care, research coordination, and high-volume clinical support. Through my work as a Dental Assistant Intern and Research Assistant at Boston University, I've supported over 1,500+ patients and research participants, managed sensitive health data with precision, and ensured safe, comfortable, and efficient clinical experiences. As the co-founder of a client-facing media company, I honed exceptional communication, adaptability, and problem-solving skills that translate seamlessly into fast-paced hospital environments. Motivated by a deep desire to support patients physically and emotionally, I bring strong teamwork, attention to detail, empathy, and reliability to every role I take on.
Overview
7
7
years of professional experience
Work History
Lumiful Media LLC
San Francisco
05.2023 - Current
- Built trust quickly with clients through empathetic, clear, and supportive communication.
- Adapted rapidly to fast-changing, high-pressure environments, remaining calm and solution-oriented while supporting individuals with diverse needs and personalities.
- Navigated sensitive or emotionally charged situations with professionalism and compassion, ensuring clients felt heard, safe, and respected.
- Maintained strict confidentiality while handling sensitive client or business information, demonstrating integrity and ethical judgment aligned with clinical expectations.
- Managed multiple tasks simultaneously while prioritizing safety, accuracy, and service quality.
Dental Assistant Intern
Boston University GSDM-School-Based Programs
Boston
01.2020 - 08.2020
- Collected and documented comprehensive patient health histories, current symptoms, and relevant dental/medical background to support accurate clinical decision-making and individualized patient treatment plans.
- Assisted with chairside procedures by preparing instruments, organizing operatory setups, positioning patients, and ensuring adherence to strict infection-control, sterilization, and OSHA safety protocols.
- Monitored patient comfort and anxiety levels, offering clear communication, reassurance, and anticipatory guidance to improve the overall patient experience - closely reflecting the interpersonal and bedside-support skills required in hospital environments.
- Reviewed and analyzed audit reports for 1,200+ patient records, identifying documentation gaps, compliance issues, and workflow inefficiencies; collaborated with supervisors to implement improvements aligned with regulatory standards.
- Managed clinical documentation, patient flow, and appointment preparation to maintain an efficient, organized, and safe environment for both patients and clinical staff.
- Coordinated follow-up communications, clarified pre- and post-procedural instructions, and reinforced adherence to care plans, strengthening patient understanding and continuity of care.
Undergraduate Research Assistant
Boston University Goldman School of Dental Medicine-Behavioral Science Research
Boston
02.2019 - 04.2020
- Recruited, screened, and supported 790+ study participants.
- Collected, entered, and safeguarded sensitive health-related data with protocol requirements.
- Coordinated participant schedules, appointment reminders, follow-up instructions, reassurance, and ongoing guidance.
- Monitored participant compliance, identified process or safety issues, and escalated concerns to supervisors.
- Maintained detailed research documentation, managed case files, and supported protocol amendments to ensure study quality, safety, and operational efficiency.
- Built rapport with diverse participant populations, adapting communication style to improve comfort, trust, and adherence.
Education
Health Science -
Boston University
Boston, MA05.2020
Skills
- Team collaboration
- Nurse instruction adherence
- Patient condition observation
- Biohazard safety practices
- Specimen collection support
- Patient intake documentation
- Fall prevention strategies
- HIPAA compliance and confidentiality
Technical Skills
Multidisciplinary Team Collaboration, Ability to Follow Nurse Instructions Precisely, Observing & Reporting Changes in Patient Condition, Ability to Work Around Biohazards Safely, Specimen Collection Support (urine, saliva, swabs), Patient Intake & Documentation, Patient Safety Monitoring & Fall Prevention, Understanding of HIPAA & Patient Confidentiality
Timeline
Lumiful Media LLC
05.2023 - Current
Dental Assistant Intern
Boston University GSDM-School-Based Programs
01.2020 - 08.2020
Undergraduate Research Assistant
Boston University Goldman School of Dental Medicine-Behavioral Science Research
02.2019 - 04.2020
Health Science -
Boston University