Property Management
ELINOR BANKS
APARTNER
Jacksonville,United States
19
years of professional experience
Seasoned property management professional seeking a sound, organized and established employer that will utilize proven abilities and skills. An employer that will foster opportunities for career advancement with growth potential in the following areas: personal, professional and financial.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Work History
11 Months
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services conventional properties over 300 units.
- Showed apartments to potential tenants and answered questions regarding community.
Assistant Manager
1 Year 4 Months- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services conventional properties over 300 units.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
Assistant Property Manager
5 Months- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services conventional properties over 300 units.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Community Director
1 Year 5 Months- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Ensured accuracy and timely preparation of required reports.
- Maintained excellent vendor relations and payment of all invoices.
- Maintained high resident retention and leasing goals.
- Responsible for overseeing maintenance department to ensure satisfactory service to residents in timely manner.
- Increased occupancy rate and stabilized at 97% with improved marketing and tenant relations strategies.
Leasing Consultant
2 Years- Addressed all community inquiries including phone calls, emails, website inquiries, and in person.
- Successfully toured prospective residents’ community model with a successful closing ratio of 35%.
- Accepted and processed rental applications and all related application and deposit fees.
- Followed up with prospects via phone, email, and text.
- Walked tour paths, amenities, and market ready apartments daily.
Assistant Manager
11 Months- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Assistant Property Manager with maintaining efficient day-to-day operations and records for 1006-unit community.
- Posted all monetary payments including application fees, security deposits, and rent. Successfully prepared and completed bank deposits, evictions, and collections.
- Assisted with preparing lease renewals, property reports including variance reports, leasing activity reports.
Property Manager
4 Years- Provided ongoing training opportunities for staff, promoting professional growth and fostering cohesive team environment.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Administered operations to handle needs for residents across 321-unit community.
- Maintained enough units market-ready for lease.
- Completed final move-out walk-troughs with tenants to identify required repairs.
Assistant Manager
6 Years 3 Months- Processed applications efficiently by conducting thorough background checks.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Assisted Property Manager with operations for 248-unit community.
- Processed security deposit refund, posted rental payments, and prepared bank deposits as needed.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-troughs with tenants to identify required repairs.
Education
High School Diploma
Skills
Payment Collection
Policy Enforcement
Staff Management
Fair Housing
Business processes and procedures
Leasing and sales
Vendor Management
Financial reporting
YARDI
YARDI CRM
MRI
Resman
AMSI
LRO
Realpage
Popcard
Knock
ILoveLeasing
Monday.com
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Conflict resolution
Goal setting
Team building
Employee scheduling
Customer rapport
Operations management
Sales strategies
Customer relationship management (CRM)
Policy enforcement
Orientation and training
Sales reporting
Financial management
Business administration
Multitasking and organization
Team collaboration
Strategic thinking
Adaptability and flexibility
Verbal and written communication
Workplace safety compliance
Scheduling and planning
Employee supervision
Coaching and mentoring
Inventory management
Compliance
Vendor relationship management
Marketing
Customer service and satisfaction
Reporting and documenting
Orientating and training
Closing oversight
Marketing tactics
Employee engagement
Teamwork and collaboration
Problem resolution
Computer skills
Multitasking Abilities
Organizational skills
Multitasking
Active listening
Customer relationship management
Staff training
Scheduling and coordinating
Professional and courteous
Timeline
APARTNER
07.2025 - CurrentRead More
Assistant Manager
Sentinel Real Estate
02.2024 - 06.2025Read More
Assistant Property Manager
APARTNER
09.2023 - 02.2024Read More
Community Director
Highmark Residential
02.2022 - 07.2023Read More
Leasing Consultant
Sentinel Real Estate
02.2020 - 02.2022Read More
Assistant Manager
S2 Residential
08.2018 - 07.2019Read More
Property Manager
Tzadik Management
02.2013 - 02.2017Read More
Assistant Manager
WRH Realty
06.2007 - 09.2013Read More
William M.Raines High School
High School Diploma
Read More
TECHNICAL EDUCATION
- Grace Hill Training
- Fair Housing
- Workplace Violence
- Preventing Harassment in the Workplace
- Safety in the Workplace
- Human and Sex Trafficking and Housing
- Mold and Mildew