Stephanie Chitwood
Winter Park
Summary
Focused and reliable Server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
17
17
years of professional experience
Work History
Restaurant Hostess- Opening Team Epic Universe
Universal Studios
03.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
Server
Hard Rock Cafe
10.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Restaurant Server
Walt Disney World Resort
03.2022 - 05.2025
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Server
Loews Hotels
08.2021 - 10.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Corporate Server Trainer
TopGolf
04.2016 - 08.2022
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Monitored new server performance and offered continuous support throughout training period.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided coaching and mentoring to employees.
- Trained and mentored over 300 new personnel hired to fulfill various roles.
Restaurant Hostess and Server
Tj Wings
08.2014 - 09.2018
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Pluckers
01.2014 - 07.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Gas Monkey Bar N Grill
04.2014 - 11.2015
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Store Manager
Journey's
04.2008 - 09.2014
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Northwest High School
Cedar Hill, MOSkills
- Register operation
- High volume dining
- Table management
- Special dietary requirements
- Food and beverage pairings
- Suggestive selling
- Food safety
- Alcohol service
Timeline
Restaurant Hostess- Opening Team Epic Universe
Universal Studios
03.2025 - Current
Server
Hard Rock Cafe
10.2024 - Current
Restaurant Server
Walt Disney World Resort
03.2022 - 05.2025
Restaurant Server
Loews Hotels
08.2021 - 10.2024
Corporate Server Trainer
TopGolf
04.2016 - 08.2022
Restaurant Hostess and Server
Tj Wings
08.2014 - 09.2018
Server
Gas Monkey Bar N Grill
04.2014 - 11.2015
Server
Pluckers
01.2014 - 07.2016
Store Manager
Journey's
04.2008 - 09.2014
High School Diploma -
Northwest High School
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