Stephanie Cid
Los Angeles,CA
Summary
NMLS-licensed mortgage professional with experience in consumer direct lending, mortgage sales, lead generation, borrower consultation, and loan origination support. Proven success generating qualified mortgage opportunities through high-volume outbound prospecting, averaging 15+ daily warm transfers to senior loan officers. Experienced in rate lock management, loan disclosures, borrower document collection, and guiding clients through the mortgage process while maintaining compliance with lending guidelines. Skilled at building rapport, analyzing borrower needs, educating clients on mortgage solutions, and delivering a customer-first experience from initial contact through loan application.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Management Manager
Enclave Property Management
Fountain Valley, CA
11.2024 - 01.2026
- Performed property accounting operations, including AP/AR, owner distributions, bank reconciliations, payroll and FTB withholding compliance for nonresident property owners.
- Drove portfolio growth by securing 54 new management contracts through owner consultations, asset-performance discussions, contract negotiations, and relationship-based business development.
Property Manager (On-Site: Terra at Tustin Apts.)
Greenwood & Mckenzie Real Estate Inc.
Tustin, CA
03.2023 - 10.2024
- Managed leasing operations from prospect generation through lease execution, helping maintain occupancy goals and minimize vacancy loss.
- Directed day-to-day operations of a 120 unit multifamily community, maintaining high resident satisfaction through proactive communication, timely issue resolution, and exceptional customer service.
Multi-Site Property Manager
Westside Habitats LLC
West Hollywood, CA
01.2022 - 03.2023
- Managed daily operations across 8 residential communities and 1 commercial strip mall, balancing tenant relations, maintenance coordination and financial oversight.
- Oversaw leasing activities including applicant screening, lease negotiations, renewals, move-ins, and move-outs, contributing to occupancy and retention objectives.
Loan Liaision
America's Moneyline, Inc.
Aliso Viejo, CA
01.2020 - 12.2022
- Generated qualified mortgage leads through outbound cold calling, averaging 15 daily transfers to senior loan officers for consultation and loan origination opportunities.
- Administered lock desk operations, generated initial disclosures, and verified supporting documentation to facilitate timely loan processing and underwriting prior to being promoted to telemarketing.
Education
Certificate of Technical Studies - Real Estate
Saddleback College
Mission Viejo, CA06-2021
Certification
- Real Estate Salesperson CA DRE Lic. #02145636
- Mortgage Loan Originator NMLS Lic. #2225319
Timeline
Property Management Manager
Enclave Property Management
11.2024 - 01.2026
Property Manager (On-Site: Terra at Tustin Apts.)
Greenwood & Mckenzie Real Estate Inc.
03.2023 - 10.2024
Multi-Site Property Manager
Westside Habitats LLC
01.2022 - 03.2023
Loan Liaision
America's Moneyline, Inc.
01.2020 - 12.2022
Certificate of Technical Studies - Real Estate
Saddleback College