Stephanie Clark
Summary
Detail-oriented professional skilled in maintaining accuracy and accountability in customer service environments. Implements policies and procedures to ensure consistent quality and compliance. Demonstrates strong verbal and written communication skills while managing sensitive situations with tact. Excels in problem-solving and prioritizes tasks effectively in fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Contractor
Moor Pro Cleaning Service, LLC
05.2020 - Current
- Commercial Cleaning / Janitorial Service
- Professional Disinfecting and Sanitizing
- Managed cleaning schedules for residential and commercial clients.
Remote Dispatcher/Independent Contractor
Integrated Transportation Services/IMBServ
01.2025 - 02.2026
- Coordinated transportation schedules, optimizing routes for efficiency and timely deliveries.
- Monitored vehicle locations using GPS tracking systems, ensuring compliance with service standards.
- Communicated with drivers to provide real-time updates and address on-route challenges.
- Developed and implemented process improvements for dispatch operations, enhancing workflow efficiency.
Medical Assistant/Receptionist
Academic Urology and Urogynecology of Arizona
06.2022 - 01.2025
- Assisted healthcare providers with patient examinations and procedures to ensure optimal care delivery.
- Coordinated patient appointments and managed scheduling for efficient office operations.
Care Coordinator /Healthcare Manager
Cesca Adult Care Home
11.2015 - 12.2019
- Implemented quality assurance protocols, enhancing compliance with regulatory standards in care coordination practices.
- Facilitated patient education sessions, enhancing understanding of treatment options and health management.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Coordinated care plans by collaborating with healthcare providers and patients to ensure effective service delivery.
Office/Account Assistant- Payables and Receivables
Jeld-Wen Windows & Doors
Phoenix
05.2015 - 12.2018
- Processed vendor invoices and managed payment schedules effectively.
- Managed office supplies inventory and ordered necessary materials regularly.
- Assisted in maintaining accurate financial records and ledgers.
Medical Technician / Care Coordinator
The Stratford Assisted Living
01.2013 - 04.2015
- Conducted routine diagnostic tests to evaluate patient health and inform treatment decisions.
- Administered medications to residents, ensuring adherence to strict safety protocols for optimal care.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
03-2020
Certification of Completion - Medical and Lab Assistant
Career College of Chicago
07-2006
Skills
- HIPAA Compliance
- Insurance billing
- Account Payable and Receivable
- CMS1500
- CMS1450
- Healthcare Management
- Charting
- Appointment Scheduling
- Processing Co-Payments
- Infection Control
- Office operations
- Facility Maintenance
- B2B
- Filing
- Professional communication
Certification
- CPR/AED
Timeline
Remote Dispatcher/Independent Contractor
Integrated Transportation Services/IMBServ
01.2025 - 02.2026
Medical Assistant/Receptionist
Academic Urology and Urogynecology of Arizona
06.2022 - 01.2025
Independent Contractor
Moor Pro Cleaning Service, LLC
05.2020 - Current
Care Coordinator /Healthcare Manager
Cesca Adult Care Home
11.2015 - 12.2019
Office/Account Assistant- Payables and Receivables
Jeld-Wen Windows & Doors
05.2015 - 12.2018
Medical Technician / Care Coordinator
The Stratford Assisted Living
01.2013 - 04.2015
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Certification of Completion - Medical and Lab Assistant
Career College of Chicago