Stephanie Clowers, LVN
McKinney,TX
Summary
Skilled Telephone Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in promoting and restoring patients' health through nursing and health education processes and resources. Fosters relationships and coordinates with clinical healthcare professionals for continuity of care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LVN/Pediatric Triage Nurse
Cook Children's Pediatrics - Collin County
Plano, TX
02.2024 - Current
- Assessed patients' health condition and determined the level of care needed.
- Provided initial patient screening, evaluation, and assessment in acute care setting.
- Identified symptoms, gathered medical history, and documented patient information accurately.
- Collaborated with physicians and other healthcare professionals to ensure quality patient care.
- Managed triage phone calls by providing appropriate advice or referring callers to their primary care provider or other specialists when necessary.
- Coordinated referrals to specialty services as needed for further evaluation and treatment options.
- Instructed patients on self-care techniques, medications, diet plans, disease processes.
- Evaluated patient response to treatments and reported any adverse reactions promptly to attending physician.
- Maintained up-to-date knowledge of current nursing practices and procedures through continuing education courses, workshops, in-services, seminars, conferences.
- Ensured compliance with all applicable laws, regulations, policies, guidelines and standards of practice related to triage nursing duties.
- Provided emotional support during difficult times while maintaining a professional demeanor at all times.
- Adhered to infection control protocols while performing duties such as taking blood samples or administering injections.
- Utilized EHR systems effectively for documentation purposes in accordance with HIPAA regulations.
- Educated staff members on triage protocols and best practices for managing acutely ill patients.
- Participated in performance improvement activities within the organization's Quality Assurance Program.
- Maintained accurate records of patient visits including assessments, treatments provided, test results received from labs and other departments, discharge instructions given.
- Communicated triage information to primary care team to discuss disposition.
- Documented services discussed and provided details in electronic medical records.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Rendered telephone advice according to established guidelines and protocols.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Collected data to represent symptom onset, presenting problem and medical diagnoses.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Analyzed discussed symptoms with established protocols to determine patient acuity.
- Educated patients relative to health care urgency and community resources available to meet needs.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Experience with EMR: Epic
LVN/Pediatric Triage Nurse
Children's Choice Pediatrics
McKinney, TX
05.2023 - 12.2023
- Provided direct patient care by taking vital signs, administering medications and treatments, and providing wound care.
- Performed routine diagnostic tests such as EKG's, urinalysis and blood draws.
- Monitored patient progress, reported changes to physician and provided education to families regarding medical conditions.
- Maintained accurate medical records for each patient utilizing electronic health record systems.
- Conducted physical assessments of patients on a regular basis.
- Instructed patients on proper self-care techniques such as medication administration, nutrition management and disease prevention strategies.
- Ensured compliance with all state laws governing nursing practice standards.
- Responded quickly to life threatening situations using appropriate interventions based on established protocols.
- Ordered lab tests or imaging studies according to physician orders while ensuring accuracy of documentation in the medical record system.
- Actively participated in continuing education activities in order to stay abreast of latest developments in nursing practices, procedures, techniques .
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Answered patient and family questions to educate on optimal treatment procedures.
- Used sterile techniques to prepare patients for procedures.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
- Measured and recorded patient height, weight and other vital signs.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
- Provided triage decisions that include referral to an emergency department, urgent care center, primary care provider, or other medical specialist as needed.
- Experience with EMR: AllScripts
LVN/PEDIATRICS
Stonebridge Pediatrics
McKinney, TX
01.2021 - 05.2023
- Experience working with and maintaining confidential information and working in a fast-paced environment with minimal supervision
- Assume accountability and responsibility for the quality of nursing care provided to patients
- Act as a patient advocate to maintain a safe environment of care for patients
- Demonstrate behaviors that promote development of positive outcomes in relation to the practice of vocational nursing
- Participate in the management of information and use therapeutic communication in the clinical practice environment
- Treat all patients and families with dignity, respect and appreciation of their lifestyle, language, religion and culture
- Support the mission, vision and values of the organization
- Others duties as assigned such as but not limited to: vitals, childhood immunizations and injections, phlebotomy, UAs, Covid, Flu, RSV, Strep Swabs and Mono blood draws, Lipid panels, hemoglobin, hemoccult, and any other patient care needed
- Administer nebulizer treatments and associated paperwork
- Stock exam rooms and complete and organize supply needs
- Assign specific tasks, activities and functions and maintain appropriate supervision of unlicensed personnel in structural health setting for patients with predictable health care needs
- Collect data and perform focused nursing assessments
- Implement appropriate aspects of care within the LVN scope of practice, including compliance with other laws applicable to the practice setting
- Provide direct basic pediatric care to assigned multiple patients in structured settings
- Experience with EMR: eclinicalworks.
LPN/FAMILY PRACTICE
Family Medicine Associates of Texas
Carrollton, TX
06.2018 - 12.2020
- Experience working with and maintaining confidential information and working in a fast-paced environment with minimal supervision/Solo Nurse to assigned Physician
- Meet and exceed patient, provider and staff expectations through cooperative, teamwork approach
- Effective use of nursing process in the delivery of patient care through data gathering, planning and evaluation
- Provide care based on physical, psycho/social, educational, safety and related criteria, appropriate to the ages of patients served
- Administer injections, maintain and dispense drugs from supply closet
- Process prescription refill requests
- Provide patients with proper education concerning medication and treatment
- Notify patients of test results as directed by provider and chart all contacts
- Chart all communication with patients, call prescriptions to pharmacy as directed by provider, file lab work, radiology reports and other documents in patient charts
- Complete prior authorizations by phone and through covermymeds.com for medications, MRIs, CTs, etc
- Schedule initial/follow-up appointments
- Perform EKGs, UAs, Flu/Strep Swabs, Nebulizer treatments, Etc
- Experience with EMR: Centricity.
LPN/UNIT SUPERVISOR
Woodridge of the Ozarks
Springdale, AR
12.2016 - 02.2018
- Supervised and participated in direct care of residents ranging from 6 - 18 years of age admitted for emotional, behavioral or psychiatric disorders; supported the therapeutic milieu; supported the nursing staff, and ensured the safety and well-being of the residents
- 28 bed facility
- Monitored and oversee the process of hiring, training, and evaluating performance for YCWs
- Directed and coordinated activities of Youth Care Workers (YCWs)
- Advocated for residents and communicated relevant resident information to appropriate staff
- Created and maintained a high performance environment characterized by positive leadership and a strong team orientation.
LICENSED PRACTICAL NURSE
Vantage Point Behavioral Health Hospital
Fayetteville, AR
05.2016 - 02.2017
- Provided direct quality care/medication administration to patients including daily monitoring, recording, and evaluating of medical conditions of up to 26 patients per day
- Assist physicians in performing nurse procedures for the comfort & well-being of patients
- Follow clinic policy for infection control in handling & disposing of infectious/hazardous materials
- Instruct patient & family regarding medications, treatment & discharge instructions
- Contact pharmacy to order prescriptions & notify patients/get consents
- Keep an accurate & up to date inventory of medications on MAR & monitor controlled substances
- Give injections, providing wound care & administer prescribed medications as directed by physician & in accordance w/ nursing standards
- Observe, record & report patient's condition & reaction to drugs & treatments to physicians
- Record/Clarify/Administer new medication orders in patient charts & MAR
- Ensure patient chart entries are made accurately & in timely manner & forward charts as appropriate
- Clean & restock med rooms
- Follow clinic policy for infection control in handling & disposing of infectious/hazardous materials
- Instruct patient & family regarding medications, treatment & discharge instructions
- Contact pharmacy to order prescriptions & notify patients/get consents
- Keep an accurate & up to date inventory of medications on MAR & monitor controlled substances
- Interview patients & take medical history, give injections, complete lab requests, keep charts current & screen calls w/in Physician guidelines.
Education
DIPLOMA/LICENSE - Licensed Practical Nurse
Northwest Technical Institute
Springdale, AR06.2016
CERTIFIED NURSING ASSISTANT - Nursing Assistance
NWACC
Bentonville, AR05-2016
ASSOCIATE OF SCIENCE - Allied Health Science
South University
Savannah, GA05.2014
BACHELOR OF SCIENCE - Human Resources/Business Mgt
University of Phoenix
Dallas, TX12.2000
Skills
- Pediatric Care
- Telephone Triage
- Clinical Documentation
- Diabetes management
- Compassionate Care
- Elderly Care
- Vital signs monitoring
- Catheter Care
- Samples collection
- Physical Assessment
- Patient Intake
- Health Education
- Family Communication
- Emergency Response
- Wound Care
- Chronic Disease Management
- ADL Assistance
- HIPAA Compliance
- Medical Records Management
- Outpatient Care
- Direct Patient Care
- Writing reports
- Staff direction and task delegation
- Patient evaluations
- Documenting incidents
- Counting narcotics
- Medication Administration
- Behavioral assessment
- Patient triaging
- Vital signs
- Immunization Administration
- Empathetic and compassionate
- Patient Management
- Regulatory Requirements
- Medication Dispensing
- Staff Supervision
- Multi-tasking and prioritization
- Rehabilitation techniques
- Psychotropic medication knowledge
- Mental Health Support
- Licensed Practical Nurse
- Preventive Care
- Patient Assessments
- Texas Licensed Vocational Nurse
- Inpatient Care
- Case Management
- Caring for wounds
- Care Planning
- Educating families
- Breathing Treatments
- Nursing Assessment
- Critical Thinking
- Tracking symptoms
- Patient Care
- Indirect Patient Care
Certification
- MENTAL HEALTH FIRST AID
- IV THERAPY
- AHA-BLS
Additional Information
Active Multi-State Licensed Vocational Nurse: Texas, Arkansas, Louisiana, Oklahoma
Accomplishments
- Dean's List/President's List for Nursing Students - South University - 2014
- Academic Achievement Award - South University - 2014
- Honor Student/GPA 3.89 - South University - 2011-2014
- Program Scholarship Award - Northwest Technical Institute - 2016-2017
Timeline
LVN/Pediatric Triage Nurse
Cook Children's Pediatrics - Collin County
02.2024 - Current
LVN/Pediatric Triage Nurse
Children's Choice Pediatrics
05.2023 - 12.2023
LVN/PEDIATRICS
Stonebridge Pediatrics
01.2021 - 05.2023
LPN/FAMILY PRACTICE
Family Medicine Associates of Texas
06.2018 - 12.2020
LPN/UNIT SUPERVISOR
Woodridge of the Ozarks
12.2016 - 02.2018
LICENSED PRACTICAL NURSE
Vantage Point Behavioral Health Hospital
05.2016 - 02.2017
DIPLOMA/LICENSE - Licensed Practical Nurse
Northwest Technical Institute
CERTIFIED NURSING ASSISTANT - Nursing Assistance
NWACC
ASSOCIATE OF SCIENCE - Allied Health Science
South University
BACHELOR OF SCIENCE - Human Resources/Business Mgt
University of Phoenix
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