Stephanie Cohen
Renton,WA
Summary
Dynamic leader and strategic thinker, excelled as Escrow Branch Manager at First American Title Insurance Co, enhancing customer satisfaction and aligning branch goals with corporate objectives. Skilled in relationship management and operational efficiency, demonstrated excellent time management and team-building abilities. Spearheaded community outreach, embodying a strong work ethic and resourcefulness, without exceeding a numerical percentage.
Overview
24
24
years of professional experience
Work History
Escrow Branch Manager
First American Title Insurance Co
07.2005 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
Education
No Degree - Business
University of Phoenix
Phoenix, AZNo Degree - Accounting And Finance
Bellevue College
Bellevue, WANo Degree - Accounting And Finance
Green River Community College
Auburn, WASkills
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Strong team-builder
- Resourceful nature
Limited Practice Officer
Successfully passed the Washington Bar Association Limited Practice Officer test in 1998 and 2006.
Timeline
Escrow Branch Manager
First American Title Insurance Co
07.2005 - Current
No Degree - Business
University of Phoenix
No Degree - Accounting And Finance
Bellevue College
No Degree - Accounting And Finance
Green River Community College
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